If I could give “0” stars, I would. These folks sold me a multi-thousand dollar system some years ago, and assured me that it would “last a lifetime”. First, it did not work as well as it should have to begin with, and then when it did not work, they sold me more stuff (chlorine pellet dropper with chlorine tank inside to take it out) which also did not work long term. This last week it stopped running altogether and then they made me wait to have them look at the system, because only they can look at it. They made my family wait all afternoon because they said they would be here between 1-5pm. They did not show up. At 5pm I called, and they were closed already. The next morning I called, and later in the day they said that the team who had come out had come to the wrong house. After all of this, when they finally go to my house, they made me pay them another $139 just to tell me that everything I had been sold was just junk, and tried to sell me on another multi thousand dollar system! They had sent direct to me a “get your system checked for $1 coupon” in the mail, and when I presented that to them, they said “that does not apply here, you still have to pay the $139 because that is only for sales! All of that to tell me what they sold me is junk now! I was previously told by their office when I first called that they had records of what I had purchased and that the “media” could be changed in my system - but when they came out, they said that the person who spoke with me from the office was incorrect and that my media could not be changed. I reminded them that I had been informed that the system was supposed to last “a lifetime”, and they responded (they actually said this to me), “back when you got your system, we had some people who did not tell the customers correct information”!!!!!!!!! Now, after all of this, you would think that they would offer some sort of alternative - like giving me a discount or working to get me a used system which would be longer lasting - but no - the only option was to start over from scratch and spend many thousands of dollars more. My anger is only diminished by the shame I feel at letting these weasels take advantage of me like this. I recommend that nobody get Kinetico systems. I recommend that anyone considering Kinetico systems simply go to another alternative - there are many around. Any of the alternative companies will be better and more truthful in the long run. Do not be fooled by the line that if it is more expensive, it must be the best. Hogwash. I am the prime example of how Kinetico does not take care of their customers. Feel free to contact me if you need further information. I have been in my own business for many years, and this is no way to treat customers.