The owner responded the same day as my initial email to him and was able to visit the house for a bid and complete the work all within a week. The work is excellent and just in time for our first warm weather of the season...and, our cats love hanging out on the porch! UPDATE 10.30.2010: One of our (indoor) cats managed to poke he way out of one of the screens (even though he's 9 pounds and declawed). We didn't feel that Screen Mobile was responsible for our strong-willed cat's burning desire to get out, but did want them to come out to repair the portion that had been torn away. We also fully expected to pay for this repair considering it was nearly 18 months after the initial job was completed. In addition, we wanted them to assess the entire porch to see if pet screening would be more appropriate. Disappointingly, however, after three phone calls and 30+ days, we were still left with a broken screen and two cats who couldn't enjoy the screened in porch. My wifed called first and spoke with owner who said he'd just returned from vacation and would come out soon to repair it. He didn't. I called a couple weeks later, left a message and never heard back. A couple weeks later, I rang one last time, spoke with the owner who said he come out that Thursday. He was a no-show. I then contacted someone else (Screens N Things) who promptly came out and got us squared away.