I've got a 5 year old home. Two years ago, the roof started leaking. Brad came to the house. He was very courteous and seemed to know what he was doing. He did the repair and I paid him. The roof was not fixed. He came out again, after many unreturned phone calls. He put some shingles, flashing and nailed a bracket on the roof. Then, he never returned. I've called him MANY times. Even before this last situation, he did not return calls when you leave voice messages.