This is the second time that we have used Ponce Patios. The first time (2013), they installed a 10' x 16' patio off our deck, with L-shaped sitting wall. They did an excellent job and it still looks great today. We never had any issues with settling or unevenness of the pavers. The only thing that I have had to do is reset the plastic paver edging due to repeated freezing and thawing cycles. This summer (2015), we added a 16' x 16' patio where our deck used to be and tied that into the existing 10' x 16' patio (it looks seamless). Our patio design is very simple (big rectangle) yet elegant design with the incorporated sitting walls. It is very functional for our needs. Responsiveness: This summer, we disassembled our deck and replaced it with a patio. Based on our previous experience with Ponce Patios, we contacted Ruben again to obtain a patio quote. For both patios, Ruben, from the very beginning, was very responsive and professional with us. In both instances, he promptly came out to survey the area and discuss exactly what we wanted. Ruben is easy to work with and suggests alternative ideas that may be appealing to what you are trying to achieve. In terms of determining the start dates for the patio projects, Ruben was always right on time and completed the projects within the stated timeframe. He is very accessible; a significant amount of our communication was done via text / email as well. Quality: Ruben and his crew do quality work. Everything (in our case anyway) was done by hand and with care. The methods that he follows are the same methods that larger hardscape companies follow. Care is taken to make sure everything is square and level. Excavation depth, gravel, geotex fabric, compaction, sand, and polymer sand are all installed according to best practices. The sitting wall blocks are also installed using best practices, ensuring that the base of the sitting wall is at the correct depth and the gravel is compacted to provide a solid foundation. The sitting wall blocks are glued using exterior landscape glue. Price: Ruben has always quoted fair pricing. In fact, he has always been the lowest pricing when compared to a larger hardscape company. Obviously, he does not have the "overhead" of other larger, more diverse hardscape companies. Overall, I would not hesitate recommending Ponce Patios to anyone that is interested in having a patio installed.