Crew rebuilt a staircase that was tricky to maneuver due to uneven risers/treads & poor support beams but what they built was more difficult to maneuver than the original. We spoke with Eric and he agreed to fix the work - but the rework was not much better than the original. While we were happy to have Crew respond so quickly to our concerns, we were still not satisfied with the final product -not much different than what we started w/ plus the carpentry work was poor (uneven cuts, screws not pre-drilled so now many boards are splitting, etc). We now see that this was a tricky project, but really wish they would have consulted with us & shared their concerns before moving forward. We would not have taken on this project if we would have realized that we d be spending this $$ to get something only slightly better. Crew likely took a hit on the time/mat. that it cost for re-work, but we still feel like we paid too much for the final product, given the quality of the design/workmanship.