Alright, I thought. Then I discovered that the spigot Roger installed on the outside was smaller than the original hole, so he left me with a hole that left an opening to rain and critters, etc. Then I had an energy assessment done on my house and discovered that the water heater installed was only 57% efficient. I called and spoke directly to the owner, Jack. He talked to me like my complaint was ridiculous, because the water heater they'd put in my house was, "the water heater we install more than any other!" In this day and age of information and stress on being careful about our planet, who installs inefficient water heaters, wasting energy, more often than any other? Then he asked me if I'd made it plain that I wanted an efficient water heater. Are you kidding me?! I answered that Roger had tried to sell me a larger water heater and I'd expressly stated that I wanted a smaller on to save on energy. I live alone! I don't need to have or pay for a huge water heater! Then about a year later, my toilet started leaking and I had to pay a plumber to come and replace seals in the bottom of the tank. He said whoever re-installed this toilet should have checked the age and condition of the seals. I guess those aren't expensive enough for Roger to have noticed, although he was the one who suggested he'd be glad to replace my outside spigot with one guaranteed not to freeze. I've thought about giving this report for a long time, and then you asked me to.