Recent Review: Purchased a Big Deal in Sept 2011 for $39 plumbing service call and had minor plumbing fixture repairs done. One repair was to fix a non-standard faucet handle that was leaking - we thought just tightening would work and agreed to try that route first. It worked for a while but didn't hold, so they came back and fixed it (this fix is permanent - hasn't leaked since). On that second visit, I also had them reseal a toilet base and replace a tub/shower spigot which ended up being more work than expected because original spigot had to be cut from the shower diverter (? not sure I've got parts right, but I saw it and it wasn't budging - he had not encountered a problem like that before). Anyway, everything works fine and charges were reasonable. Both guys were clean, polite and customer-service oriented.