At first it was great, the sales gal was friendly We chose Olympia because they had the "template viewing" pre-installation to make sure all was good before they cut the stone. We went to look at the template and they said we could cover over the phone jack. That was the ONLY thing we even asked for - everything else was as they designed. When it came to the install, they left the old sink right in the center of the garage...I couldn't pull my car in; they had not scheduled the plumber, so nothing was hooked up until I called them and I waited a couple of hours for the plumber who explained he wasn't scheduled. So that created a longer day and install for us. Also the installer took it upon himself to saw out the phone jack which was very disappointing to us. We called and the best offer we got for compensation was $250 off. That was for their goof, and the 2+ hours we spend driving there and taking off work for that whole template session. Further, the faucet we bought leaks long after we turn it off. My husband called the owner who made him (US) call the faucet company. What kind of business is THAT? I do not understand how people can give this company rave reviews as they have really not done well in customer service by us and our bar is not that high. Overall the countertops are nice, but I just don't think that they really care about the customer. As for the faucet: the manufacturer of the cheezy faucets they use gave my husband a rough time, and he should not have had to deal with them at all; and they are sending us a part. WE have to try to put on a new part ourselves. We should have gotten a replacement faucet and they should have installed. I am appalled at the lack of concern and customer care here. UNbelievable. So it's not a full service, we have to do fix their mess ourselves.