Up and down. Very slow to respond. As a retired person with construction knowledge, I had to hover over them to catch problems before they ruined expensive material by making inaccurate cuts. Left glue residue on surface too long and had to consult with manufacturers how to remove it. Not all removed to this day. Several stair nose sections were installed with wrong glue, and I have had to repair. Split transition pieces and nail pops still exist. Overall, after admitting ineptness and lack of experience, I felt swindled by a company that professed through online newsletters, that Christian morals are represented in their work ethic. Never could reach them for final punch list items. Finally received an email stating "please seek an alternative source for your home repairs." Overall, thoroughly disgusted by a cut-and-run operation. Watch out for this business to resurface under another name. BIG F! REGARDING INVOICES AND PAYMENT, THE OWNER, SCOTT BADGER, TALKED ME OUT OF PAYING THROUGH THE THIRD PARTY INSTALLATION WARRANTER, HSS, BY OFFERING A 5% DISCOUNT AND OFFERING THE IDENTICAL WARRANTY TERMS. NOW THAT THEY HAVE CLOSED THEIR DOORS UNDER THE NAME " HANDIWORKS UNLIMITED" I AM LEFT HIGH AND DRY, WITH ITEMS LEFT TO BE COMPLETED! BIG, BIG F!