Bottom line: They do not honor their contractual agreement. Very poor communication with clients. Lack adequate knowledge in permits/procedures for building projects. Asked them to give estimate for gazebo I wanted in my back yard. Brandon Compton came out in June to look at site. Never heard back from them as promised. Called him back and finally got estimate few weeks later. Their price was lower than every other person that gave us an estimate, and the described work seemed reasonably comparable. However, every time I would call Brandon to ask a question he was out to lunch or on a site visit. Took at least a couple weeks to hear back from them for each question I asked - and only after multiple prompts on my end. Finally they had a contract sent to me for review for proposed work. I signed it and sent it back to them on August 2, 2017. From that point onward the clock was ticking. There were weeks of no communication from them and after multiple prompts on my part they would tell me of one or more permitting issues they were concerned about. I would take off work to go to the government offices and talk to employees and architects to resolve each and every one of their permitting concerns. After more delays and lack of communication on their part, and after me calling and leaving them multiple messages and emails, Brandon finally sent me an email on October 31 telling me the following: "I apologize but I had spoke with my management after we spoke last and we are at a point trying to finish some other projects and with the permit/ plan issues they think it's best we don't take this job on right now. I am sorry for the delay, my management was sending out a letter that I thought you had received by now." This is totally unacceptable given they had a signed contract in their hands on August 2 and then they cancelled it at the end of October for unfounded concerns. I turned down other offers for this work and now lost the Fall season of wanting to enjoy the gazebo. I must emphasize that every one of their concerns about permits was adequately addressed by myself, the city-county offices, and an independent architect. All they had to do was start the project, yet they decided not to. This is not the way a professional business handles it's clients.