To start, the best compliment anyone can give about a company they used for a major project is that, hands down, we would use RSFM again for any future project in our house. They took on a complete gut and remodel of our kitchen and the results are fabulous, beyond our expectations (and they were pretty high to start). This was out first major remodel in the house that took 7 weeks from October to November 2018 and cost >$100k. Pre remodeling Prior to beginning the project, we had used a designer to completely design our dream kitchen. Therefore, once we went out and got bids, each company would know exactly what they needed to do so there was no guess work and it could be an apples to apples comparison of bids. We ended up with bids from 2 other companies other than RSFM. From a price perspective all bids were relatively similar. However, what’s important to us in such a big project is communication. Matt, the owner of RSFM, came by to assess our project. Matt is extremely knowledgeable about his business and very open minded to the customers needs. Additionally, Matt took the additional time to investigate the details of the design and how that may affect the construction and what additional changes may be needed (not just take it at face value and price it based on the design itself). This proved to be vital as he was the only company/person to recognize the need for additional structural changes as a result of how we had the design. While this of course adds costs, I found it every refreshing about his open and honest feedback about the design, his care for being upfront about additional costs (instead of us being surprised halfway through the project), and that safety/care of the home he is working in is always on his mind. He treated this job as it was his own home. Additionally, one of Matts top GC (Thomas) came to the house to do additional inspections and measurements before giving the bid. This gave us extra assurance that this company would do a great job as they put in the most effort during the biding process. We are numbers people and need to the detail of costs broken down as much as possible, so we understand where everything is going and its not just a blank check we are writing. Matts bid was extremely detailed, easy to understand and I was willing to wait a bit of time to receive a detailed bid (to us, a bid given within 24 hours is suspect as it doesn’t seem as if they would have though much about the project). In the end we did select RSFM for this project and there wasn’t even a though about the other bids as potential contractors for this project. We also asked for Thomas to be the GC overseeing the project, and we are definitely lucky to have gotten him (more later). The next step was to work with both our designer and RSFM designers to select all materials as possible prior to beginning construction in order to make the construction aspect as smooth as possible. This was essential for our sanity during the project and not a lot of companies work the remodel this way. By taking our time (at our own pace) to select the floors, backsplash, appliances, etc, the construction process would be on “autopilot” as much as these remodels can be. This was extremely important, so we didn’t have to take time out of our daily lives during a stressful remodel to leave work and quickly select things that were needed. We did have to push RSFM front office a little to get the project going once we had selected the main items, but looking back, that wasn’t too much of a big deal as you always have to be on top of things for any project like this. Remodeling Originally the estimate was about an 8 week project and needed to be finished before Thanksgiving of 2018. With the slight delay from the front office we did not start until October 1 which would make it tight to difficult to finish prior to Thanksgiving. We communicated our concerns prior to starting about this and that’s when Thomas took over and got the project kick-started. Thomas outlined a schedule for the first month of what/when would be happening, who would be coming to the house, and was always available by text or email. I applaud Thomas for his organization and communication on this project and his ability to always be on the job site at least once per day. From the get-go, he was determined to get this project done before Thanksgiving, even though it might be an uphill battle. Most every sub-contractor that came to the house was employed by RSFM (especially the electricians and plumbers, they were very good as we had a lot of re-wiring and pipe moving going behind the walls). The fact that they worked directly for RSFM, says a lot about the care of the company for the work they do. In addition, they have Luis and his team that do the custom cabinets, they were incredible, they customized every single drawer to maximize space, we will bring them photos of what we wanted and they made it happen, they had incredible workmanship and attention to detail. They key point in the project was the removal of an old steel beam in the ceiling and the insertion of a new one (based on the design this was essential). This was about 3 weeks in. Thomas was able to schedule everything appropriately and was on site extra time during this process as it was very tedious to remove the old steel beam. In the end, the beam was removed, the house was safe, all personnel were safe and the project was able to continue. And while it took a bit of extra time to get this key aspect of the project installed, Thomas immediately re-worked the schedule to get back on track to finishing on time. Along the way, as many homeowners do, we had nit picky requests and slight adjustments to the project and there was absolutely no issues working with Thomas to get it done. In the end, the project took 7 weeks, finished before Thanksgiving and was fabulous. As I said in the beginning, RSFM is the only company we will use for any major house projects and we will request Thomas as our GC for the projects as well.