This is the second review I have posted for Native Texas Wildscapes. The ratings above apply to the most recent situation, described below. Initially, everything went extremely well, and we were pleased with the results. Our yard was the envy of the neighborhood; I posted a glowing review of Ed and his crew on Angie's List and even recommended him for Pages of Happiness. I was actually quoted in the feature. So we thought we had found a landscape designer we could be happy with for a long time -- and we assumed that he was happy with us as clients. I enjoy gardening and learned quite a bit from Ed regarding native plants and dryscapes. He came up with an excellent solution for our side garden -- a space we have shared with our neighbors for years that was difficult to maintain. It was during the second year that things started to go south. While Ed and crew did a good job with cleaning out the landscaped areas and re-planting in the spring of 2012 (although I?m not sure why we needed to replace ALL of the plants and have a major expense yet again, adding thousands to the initial cost, and the crew did not finish cleaning up the backyard as we?d requested), once it became clear that the sod in the front yard (laid in 2011) was diseased and dying, we experienced a change in Ed's behavior and reaction to our requests for assistance. It was obvious that Ed was not interested in resolving our issue with the grass -- he did offer recommendations for treating it but never came to the house to examine the grass or soil underneath. I never accused him of giving us bad grass or demanded that he reimburse us, so I wasn?t sure why he was so resistant -- we just wanted a plan and an estimate for fixing the problem. When I emailed him again to say the treatment didn't work and we wanted him to come to the house to discuss it, he called me on a Sunday morning as I was on my way to the park to walk my dog. When I asked him if he knew why it had happened, he first told me that we over-watered the sod when it was laid, then a few minutes later told me he couldn't guarantee the new sod would live unless we had a sprinkler system installed to ensure that the grass would be watered enough. So ? which was it, under-watered or overwatered? He did offer to send the estimate to replace the sod. I did not receive it for several weeks. I also explained to Ed that we plan to buy a new house next year and could he advise us on a new design and incorporate many of the decor elements of our current front and backyards? His only comment was that he wouldn't recommend transplanting plants. I travel internationally for business and it can be difficult for me to find time to call people. So I rely on email quite a bit. Ed had requested that I call instead -- which was not convenient for me due to my crazy travel and work schedule -- and I had tried to explain that to him. The last time I emailed Ed, he called my house and left a voicemail message with a very angry "NO MORE EMAILS!" demand at the end of the message -- he actually yelled it. That was the last straw. Ed has received his wish ? no more emails from me! We found a new landscape company on Angie's List (same caliber as NTW -- master gardener, very experienced in landscape design), who came to the house to examine the grass and provided an estimate for replacing it. They said they would remove the grass, heavily treat the soil and lay the new sod. They also make no guarantees that the new sod will make it without a sprinkler system, but they also understand that with our plan to move to a new house next year, putting in that expense at this point is not advisable. They are also extremely happy to advise us on our new landscape design and incorporate our current décor elements. As Ed made very clear to me -- he mostly works in West University, and his company is a new-landscape design company, not maintenance. I get that, but when you have a problem with a piece of the landscape work that was done by a company, you should be able to have that problem resolved without being treated in an unprofessional, condescending manner. We are not master gardeners or landscape designers, and yes, we do make mistakes, but we should not be made to feel 100% responsible when things do go wrong, especially when we have not placed any blame at all and are merely asking for a solution. Our neighborhood (Inwood Pines) is clearly not on Ed?s preferred list ? in fact, he told me early on that he only came to my house because of how nice I sounded on the phone. I can guarantee that our new neighborhood will go above and beyond Ed?s ?West U? standards. But it?s unfortunate that Ed and his crew will lose out on our upcoming major landscape design project, complete with an outdoor kitchen, huge new koi pond, a "tea house" trellis with swing, and an artists' playhouse/studio -- all surrounded by a beautiful, naturally landscaped environment with winding pathways. The kicker to this whole story was the comparison between Ed?s estimate to replace the grass and the estimate I received from the new landscape company ? a whopping $1,200 difference! I compared item by item, and the work to be done is identical ? Ed?s quote was $3,000; the new company?s was $1,800. As my mother used to say, ?Everything happens for a reason.? Time to move on?