The dispatcher and service tech worked together to shift their schedule in order to provide me with immediate service and I greatly appreciated that. They removed my nonworking swimming pool (inground) pump and replaced it with a new one. The service tech was friendly, knowledgeable and did excellent work. I found Southern Spa on Angie's list and will continue to call on them for all my needs in the future instead of the pool company I have used for the last 8 years -- The Pool and Patio Shop in High Point, NC, who never did a job right the first time, always did sloppy work, and was just an all around hassle to work with. The details are this: I had placed a service call with Pool and Patio several days ahead of time to coincide with the exact day that my new pool pump would arrive from a third party. They did not show up on the scheduled day to do the work.. When I called to inquire, I was told that now, it would be several days later before they would be there. I became frantic because my pump had been broken down for about 5 days and no water had been circulating; plus, in 2 days I was scheduled to catch a plane to California for a long vacation. I started searching for another company to quickly do the work; however, several phone inquiries all gave me the same answer in that it would be many days before I could receive service. Even Southern Spa gave me this initial response, but when they heard the desperation in my voice they changed their schedule to accomodate me immediately. It was less than 2 hours from the time I made my initial phone call to Southern Spa to the moment my new pump was installed perfectly. Amazing!!!!! Southern Spa was truly my hero that day.
Ken arrived on time, very polite and professional. I would definitely hire Ken again and highly recommend him to others in need of his service.
- Bill A....
AGranite City Electric
EXCELLENT!! Arrived on time ( called to let me know he was almost here). Very knowledgeable and efficient. Finished product looks great!
- Jean S....
The problem I had was price gouging. The problem Guilford Pools had was insufficient profit for a small pool in the busy season. Some examples of the exorbitant prices Guilford charges vs other places in the same town: Polaris Cleaner $1275 vs $569.....Nature 2 System Chlorinator $1125 vs $371. Solar Blanket $175 vs $65.....Safety Cover $1325 vs $780. I told Guilford Pools I would take care of installing those items myself. They also will write a contract only for the pool. They have subcontractors for concrete work, dirt removal, and electrical work and you must pay them separately; their estimate for these subs was between $3000 and $4000.
- John M....
ADIXON POOL & SPA
My swimming pool had been green for 3 weeks. I had been dealing with another pool company who kept telling me to add a copper-based algaecide (they told me to do it 4 times!!!) They said not to add chlorine. The pool turned greener, and greener, and greener. GOODBYE old pool company, HELLO Dixon Pools and Spas! I called them on the phone yesterday and told them my problem. They said to triple shock it at the end of the day, (not in full sun). I did that and my pool went from emerald green to almost aqua blue in ONE DAY!! Today I went to their store and took a pool sample which they tested and determined my pH was high. I bought a $7 bottle of pH decreaser. They told me to keep adding shock to the pool until it turns clear. SO SIMPLE. This weekend I'm going to fix a Margarita and enjoy my BLUE pool. I wish I had called Dixon sooner!
- Bridget F....
AS & C Pools Inc
They were very professional. They setup and they cleaned up very well. The work they did was great. They are by far are the best.
- Lisa L....
ALESLIE'S SWIMMING POOL SUPPLIES
The service was friendly and professional. Their prices were good and they generally seemed to know what they were doing. I would say by personal experience that if I had a tricky issue with pool chemistry, I would go to another place but just in terms of buying accessories, standard chemicals and going and getting my water tested, they are convenient and their quotes always have been nice. Their prices also have been pretty good comparatively. I will shop there again.
- Jonathan C....
AMagic Pools and Spas
I reached out to them 5/18 2017. within a couple of hours the owner called me and explained that he was unable to fix my pool due to ti being the new pool construction season. Great response time, and I really appreciate his honesty. I intend to use this company during the off season. Kudos for your straight talk!
- Dave L....
CSharky's Pool Services LLC
Charlie did a great job installing the liner and equipment for our pool. We did have a leak; however, through some trial and error he discovered that it was coming from jets in the steps and they were promptly plugged. As new pool owners we decided to contract with Charlie for a weekly pool service to clean and maintain our pool. This did not go so well. The guy representing Charlie appeared and admitted to us that he was a spa guy and not a pool guy. He was unaware of our pool equipment configuration (i.e. he did not know we had an ionizer, we had to tell him)....Shouldn't he know that, since Charlie installed the equipment? He would rush through our cleaning and miss things like leaving with the skimmer turned off, leaving the water level too high in the pool, not vacumning the pool. He did not check our water quality at all. I know this because when I pulled out the test kit all of the bottles still had the factory seals on them. The result of giving Charlie feedback on this resulted in him just quitting the job via a text message apologizing that he could not meet our standards. Sorry, but I don't think expecting the pool to be clean, the equipment running properly and the water tested is outside the lines of a weekly pool maintenance. Apparently, that was setting the bar too high. Now we are here with a lot of high dollar equipment and no training on how to use it. Charlie did not go through one session with us on how to run the pool or the equipment because he was going to "take care of it". Now we are left to figure this out on our own, a rather daunting task when you have no experience whatsoever with pools. I will take some responsibility for this as I should not have trusted someone else to "take care of it" and asked that he show me how. If you need equipment installed or a liner done, he is fabulous.....If you want someone to maintain your pool on a weekly basis....he is subpar. I would not recommend his pool service. UPDATE -- I had my water tested on Saturday 5/17 by a local pool equipment company.... there was ZERO chlorine in my pool water and my PH was off the chart....Upon arriving home I discovered that my Chlorine Tablet Dispense was completely EMPTY....clearly....Charlie's employee was not doing his job. However, when I complained to Charlie, his response was just to quit. The upside is I have discovered that pool maintenance is not that hard and have decided just to do it myself.
Recent Review: Finding a pool builder and designing a pool is no easy task. We met with and interviewed several pool builders and made the decision to go with Rick Montgomery and his crew from Magic Pools and Spas. It was one of the best decisions we could have ever made. Rick, Jarret, Wesley and the rest of the team are knowledgeable, fair and worked closely with us every step of the way from start to finish. His prices are competitive with other builders, but we received so much more with our pool package than "the other guy" had to offer. Rick and his crew went above and beyond our expectations making sure everything was just right and to our satisfaction. They are meticulous with every detail of the project as if they were building it for themselves. Rick was always available and easy to reach if we had any questions. We would highly recommend Rick Montgomery and Magic Pools and Spas to anyone looking to build a pool. Thank you Magic Pools and Spas!! - Frank & Karlie Rinere -Mooresville, NC
Business Description: Creative Pools Of Greensboro Has Been In Business For 26 Years, Building Custom In-Ground Concrete Pools With Any Design, Size Or Shape...And Spas, Too. Owned And Operated By David L. Meredith. 26 Years Of Quality And Integrity - From Creative Pools Of Greensboro!