The dispatcher and service tech worked together to shift their schedule in order to provide me with immediate service and I greatly appreciated that. They removed my nonworking swimming pool (inground) pump and replaced it with a new one. The service tech was friendly, knowledgeable and did excellent work. I found Southern Spa on Angie's list and will continue to call on them for all my needs in the future instead of the pool company I have used for the last 8 years -- The Pool and Patio Shop in High Point, NC, who never did a job right the first time, always did sloppy work, and was just an all around hassle to work with. The details are this: I had placed a service call with Pool and Patio several days ahead of time to coincide with the exact day that my new pool pump would arrive from a third party. They did not show up on the scheduled day to do the work.. When I called to inquire, I was told that now, it would be several days later before they would be there. I became frantic because my pump had been broken down for about 5 days and no water had been circulating; plus, in 2 days I was scheduled to catch a plane to California for a long vacation. I started searching for another company to quickly do the work; however, several phone inquiries all gave me the same answer in that it would be many days before I could receive service. Even Southern Spa gave me this initial response, but when they heard the desperation in my voice they changed their schedule to accomodate me immediately. It was less than 2 hours from the time I made my initial phone call to Southern Spa to the moment my new pump was installed perfectly. Amazing!!!!! Southern Spa was truly my hero that day.
Ken arrived on time, very polite and professional. I would definitely hire Ken again and highly recommend him to others in need of his service.
- Bill A....
AGranite City Electric
EXCELLENT!! Arrived on time ( called to let me know he was almost here). Very knowledgeable and efficient. Finished product looks great!
- Jean S....
ABLUE HAVEN POOLS & SPAS
I contacted several pool companies before deciding to let Blue Haven Pools-Raleigh build our pool. We made the right decision. They used a 3-D software program to show you how the pool will look in your back yard before any construction begins. This helps in picking your proper pool location, pool shape, deck size, and features. We were given a timeline for completion date, which was ahead of schedule. I credit this to John, their construction foreman. John seemed like a conductor leading a great orchestra. His contractors showed up on time, did a great job, and cleaned up their work area every day they were there. John's communication skills, from answering any questions we had on the project in a timely manner, to training us on pool chemistry, to operating the pool controller was impeccable. At the end of the project a care and maintenance document will be given to you, and explained by John in detail, an invaluable aide. Overall we were completely satisfied and highly recommend them.
- Ronald F....
AK-Built Construction & Pools
Company was extremely friendly and helpful. Due to the weather condition the crew had to make several trips out and they were so friendly, it actually felt like a family member coming out. They did an excellent job.
- Andrea E....
AK-Built Construction & Pools
They are very professional and friendly. They showed up when they said they would and did what they said they would. We feel like we got a very good, high quality product. They are a good Christian couple.
- Jeannette A....
The problem I had was price gouging. The problem Guilford Pools had was insufficient profit for a small pool in the busy season. Some examples of the exorbitant prices Guilford charges vs other places in the same town: Polaris Cleaner $1275 vs $569.....Nature 2 System Chlorinator $1125 vs $371. Solar Blanket $175 vs $65.....Safety Cover $1325 vs $780. I told Guilford Pools I would take care of installing those items myself. They also will write a contract only for the pool. They have subcontractors for concrete work, dirt removal, and electrical work and you must pay them separately; their estimate for these subs was between $3000 and $4000.
- John M....
ACarolina Creations Pools & Landscapes Inc
Purchase and planning process were top notch. All aspects were covered as part of the process. No surprises. The team was first rate from the start to finish. Pool installation was on schedule as promised. The concrete decking with "cool" concrete finish is beautiful and worth the extra cost. The semi private fence installation was first rate. Would highly recommend the Carolina creations team. Of the three bids we obtained they were by far the most professional. This project at our Holden Beach beach house was first rate.
- Randy F....
ADIXON POOL & SPA
My swimming pool had been green for 3 weeks. I had been dealing with another pool company who kept telling me to add a copper-based algaecide (they told me to do it 4 times!!!) They said not to add chlorine. The pool turned greener, and greener, and greener. GOODBYE old pool company, HELLO Dixon Pools and Spas! I called them on the phone yesterday and told them my problem. They said to triple shock it at the end of the day, (not in full sun). I did that and my pool went from emerald green to almost aqua blue in ONE DAY!! Today I went to their store and took a pool sample which they tested and determined my pH was high. I bought a $7 bottle of pH decreaser. They told me to keep adding shock to the pool until it turns clear. SO SIMPLE. This weekend I'm going to fix a Margarita and enjoy my BLUE pool. I wish I had called Dixon sooner!
- Bridget F....
AShark Pools LLC
I have owned a pool for 41 years. This is the best service I have received from any pool company. Shark is 50 miles away from me. I received an estimate the next day. They made several visits. My pool was left perfect. If you got this far into the review then you need to give them a call!
Recent Review: In my opinion Magic Pools and Spas is simply the best pool company in North Carolina. The service is always very prompt (which was outstanding since I lived in Concord NC at the time and Magic Pools is located in Salisbury NC, which is about a 45 minute drive). Rick Montgomery (the owner) came out and was extremely friendly (as he always is) He diagnosed the problem and replaced my salt generator in no time. He even worked out a partial warranty even though my unit was technically out of warranty
Business Description: Creative Pools Of Greensboro Has Been In Business For 26 Years, Building Custom In-Ground Concrete Pools With Any Design, Size Or Shape...And Spas, Too. Owned And Operated By David L. Meredith. 26 Years Of Quality And Integrity - From Creative Pools Of Greensboro!