I spoke with Glenn Sr. on the phone and made the appointment for my broken washer. He was able to schedule me in for the very next week. His son, Glenn Jr. came to my home today and fixed the washer. He was very thorough and very kind. He replaced a part that had a lot of particles and rust inside, due to a past faulty hot water heater (since been replaced). These gentlemen really know their stuff, they've been in this business for decades. I am so pleased to have found them, and will use them in the future when needed. Thank you also for keeping your prices fair!