In early 2012 we undertook the process of refinancing our home, and discovered that Pella had placed a lien on our property in May 2011, alleging that the contractor had not paid for the windows. We had never heard anything about any such problem, nor had we been informed by the Pella store of the lien. We asked the contractor for help, and they provided a copy of the cleared check from an El Paso bank. By this time we had hired a lawyer, as we were losing ground in the refinancing process due to the lien. It turned out that the El Paso store was owned by the Albuquerque Pella. Our lawyer had difficulty reaching the manager in Albuquerque, and when she finally did he was very uncooperative. He claimed that the contractor's check had bounced, and they'd only paid with a later check. Given our personal knowledge of the contractor, we doubt this very much. But in any case, the bill had been paid in full. The Pella management had taken no action to release the lien. Only through the help of a lawyer did we force Pella to remove the lien so we could complete the refinancing. The windows and doors, so far, appear to merit their reputation for high quality. However, I would never recommend a purchase in El Paso, given the shoddy behavior of the Pella management, which cost us considerably in fees for legal help. It has soured my view of Pella forever.