Recent Review: Redecking with Trex composite is an expensive investment and we wanted to be certain we hire the right person for the job. We’ve collected quotes from different contractors for over two years now. We looked online, Trex website and on Angie’s list, asked friends and neighbors, asked lumber suppliers and major brick and mortar stores. It looks like during these times, some are so busy that they can’t even answer their phones or return messages. Others show up at your house at inconvenient times when you’re not there and quote the job over the phone. For this kind of project we generally like to see the person who we will be working with face to face and preferably the owner, not a sales guy or some ball boy. If for a new job they don’t have time to show up, imagine what happens if something goes wrong and you need them to come fix it. We don’t like companies that sub-contract and we don’t like one-man businesses that can vanish overnight. We also don’t like companies that start a job and then move on to the next without finishing. And we don’t appreciate being insulted with ridiculous quotes just because the contractors are too busy and afford to lose business. So, based on all of these criteria, we eliminated many of the contractors we’ve seen and finally settled on Michigan Best Deck Builders because they were the most realistic, responsive and fair. And hopefully, we can count on them in the future with any issues we might have with our deck. Aaron, the owner was available to come to our house and look at the deck at a very convenient time for me which was late in the day (so I did not have to take time off from work). He was very open to our suggestions and was willing to do everything we requested. He was very patient and listened and answered all of our concerns. He laid out the plan for our deck, took measurements and gave us suggestions. He showed us some photos with similar decks he has done with the same style and colors. We liked that he was very open to anything that we came up with: such as adding chicken wire instead of a skirt or deck screening to keep the animals out from under our deck but still allow air to flow and prevent sub-frame structure decay. Due to the size of our deck, we also wanted a parallel backbone deck board installed and edging of a different color. That was not a problem for him and the bump in price was small compared with the added work that they had to do. We also wanted the Trex lights on the post caps, step facias and some installed on the deck boards. We had a combination of benches and rails that we wanted to allow for both privacy and comfort and we had two stairs, each with 3 steps. We put every detail down in writing so there was no question on what was needed at the time the project got built. Aaron agreed to all of our terms and gave us a fair price and we decided to hire him and feel very good about our decision. From the date of signing the contract until the first day of work took about 9 weeks but we were warned that we had to wait a long time because they are busy. That was not a big concern for us but it was a little frustrating not knowing ahead of time when I needed to take some time off from work to be home. Their schedule runs based on the weather so I understand that it’s hard for them to estimate a start date. Before the day they started working, new Trex materials were delivered to our driveway. Make sure they call you ahead so they don’t block your driveway with the material. The next day, in the morning, one guy showed up and started tearing the old deck boards apart. This took pretty much the entire day. The following days the rest of the crew came - including Aaron’s brother and father - and started installing the new deck boards. They replaced the rim boards and added intermediate joists and noggins for the rim and backbone. Everything that we didn’t like we pointed to them and they promptly corrected without hesitation. They installed the chicken wire exactly to our requirements and even helped us install weed barrier under the deck. The entire crew was very courteous and genuinely carrying for our concerns. They even made a cover for my sump drain pipe that sticks out from the siding and goes under the deck into the ground. Also they had to remove the cover from under the doorwall as it was caulked onto the old decking and they rebuilt it with Trex material. They built the benches with two posts for better sturdiness and at the correct height we wanted. In fact, every step of the way we were consulted to our preferences and we appreciated that a lot. The benches and the Trex rails look outstanding and give the deck a pleasant and inviting view. When the job was done, they left the site clean of any debris or nails. They even helped me cut down a bunch of tree branches and hauled them away together with the old decking at no extra cost. Overall, they did a very good job with high attention to detail. We’re happy with how the deck looks and we hope it will last a long time. One thing I should mention is that their phone answering lady might not always be up to date with what happens in the field so be patient when you call.