I had a contract dated August, 2013 to have my crawl space encapsulated on October 22-23rd, 2013. The day the company came out to do the work they said it would cost $4,000 more to remove the dirt from under my house when the contract read that dirt removal was part of the contract. They dropped the fee to $2,000 when I argued that I shouldn't have to pay more for something in the contract, they said they would stop work if I didn't pay, so I did. The workmen were using my electricity for the work and blew the circuit. Rather than call me and have me come and let them in, THEY BROKE INTO MY HOUSE so they could get the power on again. One of the workmen told me this in the evening when I came home from work. During the course of the work, the workmen broke off the top of my sewer line and covered it with dirt. Within two days of the work, the plumbing was completely back up in my house, they said they'd come and fix it, they didn't, so I had to call a plumber and pay close to $2,000 to have the damage that NSF caused, fixed! When the plumber got involved he asked he if I'd had FSM pull permits, I told him that I requested this be done. He told me if permits had been pulled they would be taped to the front of my house. Pretty soon the city of Dearborn got involved because FSM had applied for but hadn't actually had permits when they did the work. This was good for me because the head inspector called FSM and read them the riot act so I was able to get plumber work covered. Since then and still continuing today, the work remains unfinished, the crawl space takes in water and they put in an alarm so when the water gets high I had to go down into my crawl space to turn off the alarm, my backyard is a mess of mud and water and when I make appointments with workmen to come out and finish fixing the problems they don't come! I even sent an email to Rebecca Oubeck, Operations Manager with my continuing saga hoping that someone higher up might care that they have a very unsatisfied customer who keeps getting the run around and guess what she threw me right back to the person I've been dealing with for 5 months with litle satisfaction! To me this shows that customer service means very little even high up the food chain. Shouldn't you go out of your way to make that person happy, instead they make you feel like you are always at the bottom of their to-do list. I had held off writing a review to allow them to fix the problems and judge them based on the completed project but I'm beginning to believe that this is never going to happen and I want people to know about my experience! My best advice is go with someone else!