Recent Review: Needed exterior water damage repair and received a prompt response to set up an appointment for an estimate. A request was made to quote the cost to replace all exterior wood with Hardie Board material as well as installing new gutters and downspouts.. Chris Walker came out to the house right on time. Very professional and knowledgeable, he was prepared for the rain forecast for the afternoon so that he could work through it, and he did. That was the day of the tornadoes in Forney. He showed us samples of their materials including the guttering, downspouts, and guards as well as the paint they would use. He clearly explained the detailed line item format of their quote sheet as well as their warranties and insurance coverage, etc. He promised a quote and we made the proposal appointment. He called a couple of days later to ask for a followup appointment so he could make more detailed measurements of the guttering and downspout locations, which he was on time for, and completed while two other contractors were on-site. Chris was on time for the original proposal appointment and had everything promised, in great detail. We went over it line by line, arrived at an agreement, and the quote was signed for start of work at a yet to be determined date since replacement of the roof was pending a start date. Chris was extremely helpful in working with his management and the crew leads to help us convey to the roofing company what needed to be done by whom and in what order which worked out to everyone?s advantage. Excellent communication and understanding of project management on Chris? part made it all go far smoother than it might have otherwise. The start date for the renovation slipped a few days without impact to the overall schedule and for good reason. The winds were high and spray painting was being delayed at the preceding jobsite to ours. Edwin arrived as promised on a Saturday and we walked the job, checking the job description and making sure little details were clear to us both. Chris was able to help yet again with a series of emails clarifying the type and finish of the soffit material in response to my questions that arose after the landscaper?s architectural lighting consultant had been out to finish up their plans. Chris got answers through the weekend and on Monday right at eight as promised Edwin and his crew arrived. We walked the jobsite again and discussed a few more details. His crew started work and were very responsive to requests and very helpful in explaining the details of what they were doing, what they planned to do, and what the issues with the original construction were at many times throughout the project which lasted four very long days. As surprises turned up during demolition they were again very helpful in immediately pointing things out and asking for input as to how it would be preferred to proceed. Each issue was resolved quickly, professionally, and with detailed explanations. They were clear on what changes would require material not on the job sheet and were clearly ultimately concerned with customer satisfaction. I was surprised that stating that we had no problem covering any extras and overruns as needed since the repairs took precedence was an unusual occurrence. After all, it?s called an estimate for a reason. Every person on the crew was unstintingly polite, diligent, clean in their appearance and work habits, very easy to work with, friendly, and considerate. There was no significant damage to anything in the flower beds even though they?d been told it was all to be dug out for upcoming landscaping. This concern for our property carried through every day, including painting. Phillips Painting motto is ?Workmanship Beyond Your Expectations? ? often this is merely marketing noise. Not here. Not at all. If anything it?s an understatement. Seriously. Why? Well, this house was built in the mid-late eighties and without foundation damage but it has settled a bit leaving a lot of framing just a wee bit off square and plumb. Not by much but enough to make exact replication of the exterior trim physically impossible in places. Didn?t slow them down a bit although it did run extra hours for which we were happy to pay given the results. It takes skill and experience to redesign on the fly like this and they left a number of places quite literally better than new, both in quality of workmanship as well as the look of the house. Over a thousand pictures were taken before, during, and after making this demonstrably true. They weren?t hired to do remodeling although in the end this was a good portion of what they did. When your neighbors compliment the work through the day, and most every day, something more than mere repair is taking place. No detail was overlooked and no prompting was necessary for them to add extra features that have honestly taken their work beyond ?beyond?. And that ain?t hyperbole. Having worked as an assistant carpenter for a remodeling firm, albeit a long time ago, it was easy to recognize the first class skills of every single person on the crew as well as the quality management behind them. Chris proved to be an excellent source of help and communication, and took personal concern for the job, dropping by a couple of times to make sure it was going well and if we were happy with the work. Would we use them again? In a heartbeat.