Recent Review: I called to get an over the phone estimate. I know that isn't a fool-proof way of finding out the cost of a repair, but after my description, the guy determined either "A or B" and gave me reasonable prices for each. They came when they said they would and it was the cheaper repair needed. They showed me the problem, vacuumed away all the lint around the inside, replaced the roller (needed) and asked if I wanted to replace a pulley also, (not needed but easy to replace while in that area and could prevent future problems). I did have them replace that, also. Will call this company again!