The finished product of our knockdown texture and paint job turned out, for the most part, pretty good. The process of getting to the end of the job, however, was not a good experience. When dealing with contractors/contract work, things usually don't go off without a hitch. That's to be expected. When our start date was delayed a day, it wasn't the end of the world. When the crew originally finished the job and there were paint splatters and sloppy edges/corners, it was alright because the crew came out an additional day to fix all of their mistakes and complete the job properly. What ultimately made this whole experience disappointing was the lack of communication by management. When the start date was pushed back a day, it wasn't properly communicated to us. The morning the crew came out to start the job, I was surprised that the owner wasn't there to explain to his lead crew man everything that needed to be done. It was definitely a red flag when the crew was asking me what type of texture they were to apply, what color they were painting the ceilings and when they asked me if they were painting the walls as well(which was not part of the job). Those were all details he should have already known going into the job. Starting the job out that way made me worry a little bit. Our home is within a couple miles of Sun Painting's office, so I don't think it would've been that difficult for the owner to stop by that first morning to show his crew what needed to be done. Had that been done, I feel that the majority of the issues we ran into never would've occurred. Due to the delays and lack of communication, I felt that we were having to change our schedules and do all the leg work to reach out to the owner for updates on what is being done or when something will get fixed when there was an issue. Being the customer, that's just not good service and isn't acceptable. Overall, the actual painting/texturing done was pretty good(once the mistakes were fixed). Due to the lack of follow-up, proper communication and responsibility( we are still waiting almost 3 weeks now for answers on a couple small items we had that were broken/thrown away. the owner just pushes the responsibility on his crew man to reach out to us to address those issues, which he has not) we most likely won't use this company again. It's frustrating considering the crew was really nice and the owner was nice as well(albeit frustrating with the way he handled things) and the work done had a pretty good result.