I?ve given this review a lot of careful consideration before posting as I know Jay has a number of high ratings, but ultimately decided that I did not want anyone to go through the same experience we did. Jay came out to give us a quote on three different projects: (i) removing an old range hood and installing a new one; (ii) installing crown molding in a few rooms; and (iii) and building an outdoor TV cabinet for enclosing a flat screen TV. On the crown molding, he gave me a quote based on the number of hours he expected for it to take. The quote was almost $500 more than a previous quote we received for labor associated with installing crown molding. When he quoted me on the range hood, he gave me a fixed amount, and I specifically noted that the range hood was a fixed amount instead of an hourly charge like the crown molding. He confirmed that that was correct. While discussing the work associated with the range hood during the estimate, I noted that my husband was very tall and that we wanted the range hood to be hung higher than our last one. At that point, Jay said that he could always modify the range hood shaft by cutting it if that was necessary to get it to the desired height. Knowing that this was a requirement of the job, Jay still quoted us a fixed amount. We decided to hire him for the range hood project and the outdoor cabinet TV. He came over two days later to do the project. We again went over the requirements, and he began working. After removing the old hood, he consulted me because it looked like the new range hood was going to hang lower than the older one. At that point, he again suggested that he could cut the shaft to make it hang higher. I then called my husband through Google Hangouts to consult with him on the height (and so that I could show him the pieces that Jay planned to cut). We discussed the height with Jay for maybe 10 minutes. After we hung up, Jay proceeded to mark measurements for the height, which were incorrect and inconsistent with what we had decided. I had to explain to him again and actually mark on the metal where the cut should be (because his measurements, which he did multiple times, were all incorrect). I even had to draw the hood on a piece of paper to ensure that he hung it correctly. A little while later, my husband stopped by during his lunch break, and while there, he had to actually screw in the range hood because Jay was struggling to lift it up (I have no idea how he would have hung this if my husband had not stopped by as he had previously mentioned trying to hoist it up with a wire coat hanger using a pillow underneath it, both of which made me very nervous for a new range hood). When Jay finished, he called me downstairs and immediately began talking about how hard this project was (even though he was fully aware of the requirements when he gave us the estimate). He himself said that he did not do a good job of caulking the seam where the range hood met the ceiling. In fact, it was quite an awful job of caulking ? it was smeared on the hood and gaps were left open. He then proceeded to charge us 66% more than he quoted us. I was shocked by this but had no choice but to write him a check. I could understand a small difference in price from the quote, but nothing that large, especially given the poor work quality. After I gave him the check, he mumbled something about not knowing where a broom was to clean up. He left our kitchen floors and counters a complete mess, as well as dirt all over the top of the range hood. At that point, I just wanted him to leave our house, so I then had to clean up after him. We have had many contractors do work on our home, and all of them have brought a shop vac or a broom with them to clean up afterward. He also dropped a screw into our disposal, which he did not get out, and almost blew out the motor on the disposal (my husband and I had to spend about 25 minutes digging it out). Additionally, he left the old range hood, and its parts in the middle of our home and did not offer to take them with him or at least place outside for bulk trash (again, this is something other contractors routinely do). Needless to say, we will not be using him for the outdoor TV project. My husband called him after he left to tell him how angry and frustrated he was with the price difference and work performed. Jay then called us ?unreasonable? customers because we wanted modifications made to the hood, which included cutting the shaft. These modifications, however, were clearly discussed with him when he came over to give us an estimate (and before any work was performed). He was fully aware of what the project required and gave us an estimate based on that knowledge. He complained about having to talk to us about the height requirements while he was working, including the fact that I called my husband through Google hangouts (even though, without these discussions, he would have done the job incorrectly). Again, any work we have had done on our house in the past has required some consultation or discussion between the contractor and my husband and/or me. Apparently, Jay thinks that these discussions are ?unreasonable .? He also suggested to my husband that my husband must intimidate or scare me given my reaction to the price differential. This was extremely offensive to me and completely inappropriate. My husband and I are a team and openly communicate about all work being done on our home. To suggest the fact that I consulted with my husband over this project suggests that I was intimidated is ludicrous and demonstrates Jay's unprofessional behavior. Several hours after my husband spoke with Jay, Jay sent me a text message again complaining about our unreasonableness and all of the ?extra modifications? required by the project. I told him I disagreed with his assessment and explained how disappointed we were not only with the price difference but his workmanship as a whole. I also asked him not to text me again. He then sent me two more text messages complaining about us as customers and our ?unreasonableness.? I had to again ask him to stop texting me. I realize that he will have a different recollection of the project and point to his many positive reviews, but I wanted to make sure that others are aware of our experience. Perhaps he has just not hung range hoods before and agreed to a job that was outside of his expertise, but in any event, his work will require additional clean up and fixing at our expense. If you decide to use him, I would be careful on the amount he ?quotes? as well as his overall workmanship.