We did not have any water garden installed - this review is for the quality of the folks who run the store and provide excellent information for those of us who love keeping koi in the Dallas area.
- Jamey B....
ASublime Water Garden
The equipment brought to site was high quality and provided a quick professional Pond clean-out The two man crew were pleasant and highly efficient . They walked me through the entire clean-out process Crew provided assistance with selection of those fish I wished to retain. The undesired fish were retained to their site. Backyard area, when complete, including pond and waterfall, was spotless when the crew cleared the work area I am a seasoned Pond owner who has been cleaning my fish pond on an annual basis, for the past 10 years.. I lack the equipment and the knowledge to provide the high quality of service as experienced with Sublime Water Gardens. The clean-out job, normally would takes me the majority of one day ,was complete in less than 2 hours . Sublime Water Gardens provided me full precost of labor, chemicals and estimated time, in a quick professional e-mail The professionalism of their crew and quality of work assures that I will be using them in the future for this critical task
- Maryanne M....
ASublime Water Garden
Sublime Water Gardens always does an excellent job. They originally installed my backyard koi pond (approximately 8' x 11') almost 3 years ago. They came and performed the yearly cleanout of the pond (as well as replaced the skimmer net and brushes). The pond looks great! I highly recommend Sublime Water Gardens!
- Kristi V....
FSublime Water Garden
The crew showed up on time. They have drained the water and cleaned the pond. Upon my inspection the water was as dirty as prior to cleaning. The company rep told me over the phone the algae growth should subside after adding chemicals they provided me. I have been adding it to my pond but it was becoming more and more dirty. At some point the pond was so overgrown with algae I couldn't see any fish. Finally almost all my fish died. Subsequently I have hired another company to clean up the pond, treat the water and introduce new fish. They have informed me that my system is equipped with UV light that burned and that is why I had so much algae growth. Sublime Water Garden never bother to check the system. I seriously doubt they even cleaned the filters. They also left all wiring out. They were almost double in cost to the company I hired to clean up their mess.
- Konrad Z....
ADFW Ponds Inc
DFW Ponds proved the best Fish Pond service experienced. It's obvious the owner demands excellence from each service staff technician. As I do from time to time, go out to inspect their progress and quality of work. I was more than pleased to see the professional pride in the work crew of DFW Ponds.
- Ken B....
ASublime Water Garden
We have a large koi pond with a waterfall. It has been losing water for a few months. We had another company come out to clean it and they thought they found the source of the leak in the process, but they didn't. Sublime Water Gardens found the problem quickly. There were many roots growing into one part of the pond, pushing the liner away and causing water to leak out. Cleaning out the roots took about 3 hours. The leak detection cost per hour was pretty steep, but it was in line with what other companies charge for the same service, so I suppose that's just the norm for the industry. The other company who cleaned our pond didn't reshape the rocks around the edge that had fallen down, which was kind of a disappointment. The man from Sublime Water Gardens told us that they do reshape the edge by placing the rocks back where they belong as part of a pond clean out. Next Spring, when it's time to clean the pond, I'll definitely call them to do it, rather than the other company who cleaned it last time. They were pretty punctual. The receptionist told us they would be there around 8:00, and they were there around 8:40, which isn't too bad for contractors. They were very professional.
- Sarah D....
ASublime Water Garden
Sublime Water Gardens installed our pond over 8 years ago and have serviced it ever since. We had hadn't had them come for several years to perform maintenance and clean it out. It was in bad shape! After a some scheduling shuffles for this and that, they came out and performed the estimated work and were true to their time and the cost. The workers were helpful in how to use the new bacteria and additives and they have worked wonders on keeping the pond sparkling clear. I checked the prices on line for the products and they were the same as what they sold them to me for. The service guys helped me do a couple of extra things to get the pond really clean (pulled out some plants,, removed sludge, etc.) and all the fish did just fine. They also gave me tips to keep the pond clean and plants in check. Great job, SWG!
- Cathy T....
CSublime Water Garden
They quoted us one amount over the phone. They came out, did the work and sent us a bill for double the amount they quoted. We paid the original quote amount and they never contacted us again. They did a good job. We thought it was odd for them to give the quote over the phone and instead of a quote on paper.
- Jill H....
ABACKYARD CONCEPTS LLC
Communications issues aside, when phone calls were not returned timely, eventually when it came to work, they did an excellent job. Previous guy just totally screwed it up when I decided to use Backyard concepts. They did the job very quickly and did it really well.
- Raju D....
ASEAHORSE POOLS & SPAS
I called probably six different companies for the work and they either gave me a price that was just ridiculous or they told me that it was too small a job and they were not interested. When Seahorse Pools came out he listened to everything that I wanted. He told me that it was a small job, but that they would be willing to do it. I was thrilled, because I could tell when he explained what he was going to do that he knew exactly what would be correct. They do not usually do this type of work. The only difficult part was waiting for the work to be done, because it was such a small job they had to do it in between their big jobs although I understood that. I was so impressed with them. Ken Corallo was the only vendor that accepted the challenge: he faithfully followed the instructions of our concrete pond designer in California by phone; and was able to do the work without disturbing the mature plants and rocks around the pond. This was not his usual swimming pool, but a koi pond. With an unusually wet summer, his crews would often have to reschedule after an overnight rainstorm filled the pond. Sometimes his crew got the wrong size re-bar, so they came back with the correct size to do it right. His plaster coat crew was nothing short of excellent; it was a joy to watch them work and the result was a work of art. The coat had to be super smooth for the fish. By September 2011, it will have been two years since the pond was completed. We've had no leaks and no worries. Before that, it had been leaking for three years. Our pond was featured in Koi USA September 2010, with photos showing its full glory. Ken has been patient and nothing short of professional. We never hesitate to recommend Seahorse Pools to our friends.
Recent Review: Allied Outdoor Solutions helped us in renovating our pool and decking! A big Thank You to Carlos and Ben, project technicians who constantly communicated progress. At times it was frustrating wait due to COVID 19! Of course we decide to renovate and natural disaster comes along! I also want to give an outstanding shout out to the workers who laid down the work...impressive work habits! They worked hard through Texas Heat! Also very friendly that we invited them for breakfast! Awesome Job!
Recent Review: I want to update my previous review, because I had a settling issue with the pool deck pavers Clients First installed last July. I contacted Zach to let him know about the gaps opening up between the pavers and the cracks in the stone border mortar. He immediately responded that it was covered under warranty and provided me with a time frame for his team to repair it. They came out, added re-bar and concrete to the foundation to prevent future shifting and relaid all the pavers. Couldn't be happier with the responsiveness and workmanship. Many companies are quick to respond to problems when money is on the line, but this is one of the few I've worked with that cares about their clients when there is nothing to gain financially. Couldn't be happier!
Recent Review: Tru Blu pools did an excellent job. Schedule was met and repairs completed promptly. The decking looked great and was exactly what I was looking for to go around my pool. The service after Tru Blu pools had finished the job was exceptional. They came by to check the work a week or two after completion and have been out again a couple of time. Every time I need something they come out promptly. The last visit was to check my skimmer leak to make sure it was holding. They found a leak in my pool equipment and promptly repaired the leak. Tru Blu Pools go beyond expectations. I will always recommend them to anyone needing pool work . They are tops in my book.done.
Business Description: Illuminart, Inc. was established in 1997 and continues to serve the Dallas/Fort Worth and surrounding areas. Illuminart, Inc has years of experience as testimony to their expertise in the landscape and exterior lighting industry. Illuminart, Inc, creates lighting designs that deliver homeowners and business owners their wishes - we bring them to light. Call for all your illumination needs.
Business Description: We are a full service outdoor lighting company. We specialize in the design and installation of LED outdoor lighting for homes, landscape, arbors, trees, fountains. We also convert high voltage lights to LED to save money on lamp replacement and electrical cost.
Recent Review: Blue Escapes Pool and Spa is not your normal pool company! I consider myself an expert on pool companies because I have met close to a dozen pool companies! I had a very bad experience with the VIP Pools who re-plastered my pool a few years ago. I have had to hire a new company to correct VIP Pools issues. So hence, the parade of pool companies! Bob, the owner of Blue Escapes Pool and Spa, reviewed my pool with confidence and a high level of expertise. All the bids came in about the same price but it was Bob’s approach that won me over. Once the work begun, Bob was over almost every day taking pictures of the progress and addressing with his crew any issues he saw. I have NEVER seen the amount of steps and detail related to pool repair, tile and stone replacement. Juan and his crew worked on the pool almost every day, most times working until dark. Most of their process was detail that is not seen in the final product but promotes durability – waterproofing at every step; visiting 5+ Stone Yards to find rock that did not flake away; brushing down the pool surface, applying an acid wash and final brush-down; replacing pool jets that were the wrong size; applying Deck-O-Seal after stone install. Then when done, they cleaned off my patio furniture and pool area, returning when the pool was filled with water to apply start-up chemicals and make sure the equipment worked correctly. They spent more time on the areas I was not paying them for to assure the end result was a beautifully updated pool that functions better than when they began their work! Another applause is on their communication: They leverage an on-line system in which daily status are sent to the client. And Leta, Bob’s ever-efficient assistant, would call or Bob, knocking on my backdoor, with an update. I was always part of the process. If only you could see my new pool! It is a beautiful! And I know it will have a long life thru Bob and his crew’s care. NOT your normal Pool Company!
Recent Review: Tyler and his crew are OUTSTANDING and have provided me with a very beautiful pool. The thing that stands out the most for this company though is the EXCELLENT customer service that is provided by Tyler. He responses quickly to any request or questions and always goes above and beyond what is asked. I have a cement hippo fountain that belonged to my brother-in-law who passed away several years ago and is very special to my family. When I told Tyler I would probably try to get a small pump and hook up the hippo or maybe just put a hose in it so it could be used ....Tyle said he would place plumbing so the hippo could be turned on and off at the pool pump ...and he didn't charge me any extra. THAT IS GREAT CUSTOMER SERVICE and meant so much to me. I have texted and called him with a ton of questions and he always treats my questions and me as important. He never acted too busy and even when he went on vacation he made sure to let me know that if I needed anything I could contact him. My pool was certainly not the highest priced job ...actually for a pool it was on the low side ... but Tyler always treated me like I was a million dollar customer. I think Tyler and Dolce Pools is the BEST and would recommend them to anyone looking for quailty work and outstanding customer service!!! Thank you Tyler!!!!
Recent Review: DFW Ponds proved the best Fish Pond service experienced. It's obvious the owner demands excellence from each service staff technician. As I do from time to time, go out to inspect their progress and quality of work. I was more than pleased to see the professional pride in the work crew of DFW Ponds.
Recent Review: The equipment brought to site was high quality and provided a quick professional Pond clean-out The two man crew were pleasant and highly efficient . They walked me through the entire clean-out process Crew provided assistance with selection of those fish I wished to retain. The undesired fish were retained to their site. Backyard area, when complete, including pond and waterfall, was spotless when the crew cleared the work area I am a seasoned Pond owner who has been cleaning my fish pond on an annual basis, for the past 10 years.. I lack the equipment and the knowledge to provide the high quality of service as experienced with Sublime Water Gardens. The clean-out job, normally would takes me the majority of one day ,was complete in less than 2 hours . Sublime Water Gardens provided me full precost of labor, chemicals and estimated time, in a quick professional e-mail The professionalism of their crew and quality of work assures that I will be using them in the future for this critical task