Recent Review: I bought online a replacement lockset and found Lock Jock on Angie's List to install it. Brandon arrived on schedule and spent about an hour trying to get the new unit to work. It was defective and would not perform. He said their policy was not to charge unless they were able to successfully complete the job, irrespective of who provided the equipment, then gave us the exact make/model they recommend. I bought that (Schlage) online, then rescheduled Brando to install it (took about 15 minutes.). He is very knowledgeable.