Recent Review: I'm very disappointed to write that this job did not go well. I had a few boards of engineered wood that were deeply scratched and gouged. Randy said he could replace the boards at $50 a piece. I had boxes of the original engineered wood in my closet that had been there for years. The individual boards are about 6" wide and 6' long. He ended up replacing just the one board. I stupidly gave him $75 or $80 cash for the job. At the time that he walked out of the house, I was very happy with the job. I didn't notice the problems until later. So, I gave him a very large tip. I then profusely thanked him for a job that I thought was very well done. Randy came over at roughly the appointed time and worked very hard. I was originally very happy with him and very impressed. He is soft-spoken, clean-cut, polite, and seems to work very hard. I thought he is just the type of contractor I like to hire. I was wrong. He began by removing the one board that happened to be in the very center of my floor, left to right, and basically right in front of the front door. The board he removed, like the original boards I had in my closet, was about 6" wide by 6' long. When he went to replace it, he discovered that the new board, from the original boxes out of my closet, seemed to be way to big in both length and width. In retrospect, it seems as though the floating floor all shifted in towards the large hole he created by removing the other board. Not that this was his fault ... but I wonder if Randy should have known, by experience, that this would happen, and I wonder if there are known solutions for how to deal with it. Randy's solution was to cut at least two of the 4 sides of the replacement board. He may have even cut 3 sides. I'm not really sure. I don't know how to repair or replace a floor. I'm just going by what I observed and what I am now observing 6 weeks later. These boards are tongue and groove boards that comprise a floating floor. Randy definitely cut at least one side width-wise and one side length-wise. The tongues and grooves on those two sides are consequently not there anymore. He glued the replacement board in place. And within a few days, it was obvious that his repair job was not going to hold up. The floor board that he replaced sinks when one walks on it. The long edge that Randy cut (all 6 feet of it) visibly protrudes above its adjoining board. The floor in the whole area of that board creaks and shifts when one walks on it. When going barefoot, the long edge of the board is actually kind of sharp against the foot. It is clear that the job was not done correctly, though it was also clear that Randy was doing his best while he was in my home making the repair. I have always been under the impression that he did his best, but that perhaps he didn't have the experience or knowledge he needed in order to properly make the repair. For that reason, I was initially patient and tolerant with this inadequate repair job and with his poor communication skills. I wasn't mad or upset. I just thought, "This needs to be repaired." I was even willing to pay him for his time again. So, I called Randy back and asked for help. It took over a week and a handful of phone calls to get him to return my call. When he did, he left a brief message that he was returning my call. I called him right back. He never returned that call. A week later, I tried again. I left him a message that I was going out of town for business and would not be in town on Friday or accessible by phone for the next few days. He called back when I was not accessible and offered to come in on Friday, the day I said I would be out of town. I assumed a the time that this was an innocent mistake. Now, I'm wondering. I called him a few times over the next week. He did not return my calls. Finally, maybe 10 days later, he left a message saying that he is too busy in another town and will be in that town for the next week. I was very grateful to hear from him at all. I called him back and left a message to say that I could certainly wait for a few weeks, but would he please return my calls and schedule a day with me so that we could stop playing phone tag over 5 weeks and get this on the calendar. I have never heard back from him. I've tried him a few times since. I've also tried texting. He has never once picked up the phone when I call, opting instead to return the calls later, and even then, he has only left 3 messages to my roughly 12 or so calls over a 5 week period. My floor is in disrepair. The problem area is right at the front entrance. Everybody walks on this floor. To get from the front door to any of the common areas of the home, or to get from the common areas to the guest bathroom or kids' bedrooms, one must walk on this floor. And it now creaks and shifts when it's walked on, and one can feel and see the edge of the replacement board for an entire 6' in the middle of my hallway. It's unsatisfactory. I was feeling quite tolerant and forgiving of the problem itself. I just wanted it fixed. However, I am feeling quite intolerant and disgusted with Randy's refusal to take guarantee his own work. I can't imagine that it wouldn't bother him to have done a poor job or to leave a customer hanging with no returned phone calls and no effort at repair. We have never once spoken (short of messages) since I noticed the problem almost 6 weeks ago. I'm disappointed that I trusted him or allowed him into my home. I'm disappointed that I initially praised his work and gave him a 50-60% tip like a fool. Lessons learned. This provider will not back up his work.