Dallas Floating Floor Installation

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1
Review
Bluestar Flooring
Recent Review: I'm very disappointed to write that this job did not go well.  I had a few boards of engineered wood that were deeply scratched and gouged. Randy said he could replace the boards at $50 a piece. I had boxes of the original engineered wood in my closet that had been there for years. The individual boards are about 6" wide and 6' long. He ended up replacing just the one board. I stupidly gave him $75 or $80 cash for the job. At the time that he walked out of the house, I was very happy with the job. I didn't notice the problems until later. So, I gave him a very large tip. I then profusely thanked him for a job that I thought was very well done. Randy came over at roughly the appointed time and worked very hard. I was originally very happy with him and very impressed. He is soft-spoken, clean-cut, polite, and seems to work very hard. I thought he is just the type of contractor I like to hire. I was wrong. He began by removing the one board that happened to be in the very center of my floor, left to right, and basically right in front of the front door. The board he removed, like the original boards I had in my closet, was about 6" wide by 6' long. When he went to replace it, he discovered that the new board, from the original boxes out of my closet, seemed to be way to big in both length and width. In retrospect, it seems as though the floating floor all shifted in towards the large hole he created by removing the other board. Not that this was his fault ... but I wonder if Randy should have known, by experience, that this would happen, and I wonder if there are known solutions for how to deal with it.  Randy's solution was to cut at least two of the 4 sides of the replacement board. He may have even cut 3 sides. I'm not really sure. I don't know how to repair or replace a floor. I'm just going by what I observed and what I am now observing 6 weeks later. These boards are tongue and groove boards that comprise a floating floor. Randy definitely cut at least one side width-wise and one side length-wise. The tongues and grooves on those two sides are consequently not there anymore. He glued the replacement board in place. And within a few days, it was obvious that his repair job was not going to hold up. The floor board that he replaced sinks when one walks on it. The long edge that Randy cut (all 6 feet of it) visibly protrudes above its adjoining board. The floor in the whole area of that board creaks and shifts when one walks on it. When going barefoot, the long edge of the board is actually kind of sharp against the foot. It is clear that the job was not done correctly, though it was also clear that Randy was doing his best while he was in my home making the repair. I have always been under the impression that he did his best, but that perhaps he didn't have the experience or knowledge he needed in order to properly make the repair. For that reason, I was initially patient and tolerant with this inadequate repair job and with his poor communication skills. I wasn't mad or upset. I just thought, "This needs to be repaired." I was even willing to pay him for his time again. So, I called Randy back and asked for help. It took over a week and a handful of phone calls to get him to return my call. When he did, he left a brief message that he was returning my call. I called him right back. He never returned that call. A week later, I tried again. I left him a message that I was going out of town for business and would not be in town on Friday or accessible by phone for the next few days. He called back when I was not accessible and offered to come in on Friday, the day I said I would be out of town. I assumed a the time that this was an innocent mistake. Now, I'm wondering. I called him a few times over the next week. He did not return my calls. Finally, maybe 10 days later, he left a message saying that he is too busy in another town and will be in that town for the next week. I was very grateful to hear from him at all. I called him back and left a message to say that I could certainly wait for a few weeks, but would he please return my calls and schedule a day with me so that we could stop playing phone tag over 5 weeks and get this on the calendar. I have never heard back from him. I've tried him a few times since. I've also tried texting. He has never once picked up the phone when I call, opting instead to return the calls later, and even then, he has only left 3 messages to my roughly 12 or so calls over a 5 week period. My floor is in disrepair. The problem area is right at the front entrance. Everybody walks on this floor. To get from the front door to any of the common areas of the home, or to get from the common areas to the guest bathroom or kids' bedrooms, one must walk on this floor. And it now creaks and shifts when it's walked on, and one can feel and see the edge of the replacement board for an entire 6' in the middle of my hallway. It's unsatisfactory. I was feeling quite tolerant and forgiving of the problem itself. I just wanted it fixed.  However, I am feeling quite intolerant and disgusted with Randy's refusal to take guarantee his own work. I can't imagine that it wouldn't bother him to have done a poor job or to leave a customer hanging with no returned phone calls and no effort at repair. We have never once spoken (short of messages) since I noticed the problem almost 6 weeks ago. I'm disappointed that I trusted him or allowed him into my home. I'm disappointed that I initially praised his work and gave him a 50-60% tip like a fool. Lessons learned.  This provider will not back up his work.
A
730
Reviews
Flooring Direct
angies list certifiedAngie's List Certified
Award 2018Super Service Award
offers couponOffers Coupon
Recent Review: Met sales man @ DFW home show. He came out & gave us a quote, we signed. After 2 delays on our part, floor was installed. Install crew went above & beyond. Everyone has been amazing!
C
146
Reviews
Empire Today®
Recent Review: The salesman talked really fast and rushed us through the contract instead of letting us advance through it on our own. The price was very high but we were able to talk him down very easily so this tells me they know they are over priced to began with. Why not offer a reasonable price to start with. Makes you feel they are taking advantage. However, the product was of high quality and I did get some discounts through Angie's List. All that being said, the installation crew was great! I was raised in a construction family and these guys were very professional. They were right on time, very polite and courteous. They did not cut corners or hurry through anything, top quality work all the way. They informed me of everything being done and answered all questions. When the work was completed the guys cleaned up the work areas and removed all trash, next David walked me through the rooms and asked if I was completely happy and if I had any questions. David also informed me of how to care for my new hardwood floors as to what not to use and provided me with a pamphlet with info on the product and links with more information. I would not be afraid to leave David and his crew alone on any flooring project in my home. David Tate and his crew made the project a great experience and for this reason I would use Empire Today again. Thanks guys!
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225
Reviews
Empire General Contracting of Texas, LLC
angies list certifiedAngie's List Certified
Award 2018Super Service Award
offers couponOffers Coupon
Recent Review: Excellent and based on our previous experience with Carlos and his crew, just what we expected. Carlos advised us on every step, looking for lower cost methods and materials while retaining a high quality finished product. Always available to assist, we called Carlos from the flooring store and he discussed the pros and cons of several types before we made the final decision. We were going to incur additional expense for a truck or trailer to store all contents from the guest house while the work was being done but Carlos offered to move all of the items into our garage etc, performed the work and moved everything back. Carlos and everyone on his team are professionals, easy to deal with and very nice people. He sets high standards for his work and we look forward to working with Carlos again.
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26
Reviews
Lowe's Companies Inc
Recent Review: The flooring department reps at the Lowe's of Richardson (Andres, Chris) were most helpful in my initial selection and delivery of new flooring.  Once it was determined that I would need to exchange that for an alternate 'floating floor' due to the high moisture content determined in all the replacement areas, they helped with the new selection, exchange and delivery of new materials. The process took longer than expected as I tried to determine reason for high moisture, and had extra epoxy layer put down in an attempt to use my original floor selection, but once final decision was made, they were supportive and helpful in getting exchange of materials, delivery and scheduling of installation with the sub-contractor.
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3
Reviews
Bonilla Brothers Flooring LLC
Recent Review: Extremely well from beginning to end. Milton is a true professional.
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188
Reviews
Adrian's Flooring & The Tile Dentist
angies list certifiedAngie's List Certified
Award 2018Super Service Award
offers couponOffers Coupon
Recent Review: Overall, the whole process was not a great experience. With regard to the carpet, the installers had to move a lot of large, heavy furniture in the bedrooms to lay the carpet. They did a good job on the carpet installation and moving furniture in the bedrooms. The installation of the laminate in the living room and hallways is a whole different story. First, they installed a piece of laminate in a corner of the hallway with the wood grain going in a different direction than the rest of the grain. It is very obvious that the piece was placed in the wrong direction. At a later date, I showed Adrian the problem area where the laminate was layed with the grain going in the wrong direction, and he did not offer to repair it. Second, the crew installing the laminate moved a filing cabinet across the newly installed floor and scratched it. When I called Adrian about the damage, he accused me of scratching the laminate and then lectured me about not dragging items across the floor. He did finally agree to replace the scratched boards. Third, the trim between the dining room and living room was not installed correctly and has never stayed down. It is coming up at one end. Fourth, when the trim along the living room walls was removed to lay the laminate, some of it was damaged (which can't be avoided--I understand that.) Instead of telling me that I should purchase new trim, or advising me that I was responsible for repairing and painting the trim, they re-installed the old trim, put putty on the nail holes (which of course does not match the trim color), and just left the trim damaged and unpainted. Had I known how bad the trim was going to look, I would have bought new trim for them to install instead of the old, damaged trim. They should have discussed this with me BEFORE they began installing the laminate. Last, and most important, I was advised that the carpet and the laminate had warranties, but Adrian did not provide me with a written warranty on either product. In addition to not giving me written warranties, he didn't give me any written documentation about the brand names/manufacturers of the the carpet or the laminate. Even though I picked out the products from samples that Adrian provided to me that had Brand names shown on the samples, I have no written warranties or manufacturer information that confirms what products I actually received--only Adrian's verbal assurances about the quality of the products, the manufacturers, and the warranties. If I received what I paid for, then why no written documentation or written warranties?
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3
Reviews
All American Flooring
Business Description: Flooring covering been in business since 1989.
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23
Reviews
Floors Depot TX
Recent Review: Overall, the experience went okay.  They did a good job.
A
84
Reviews
Rodenbaugh's Flooring America & Appliances
Recent Review: They know what they are doing.  They know their products.  They don't have a hard sell, and they don't mind taking a lot of time with the clients.

Reviews in Dallas to Install Floating Floor

FBluestar Flooring
I'm very disappointed to write that this job did not go well.  I had a few boards of engineered wood that were deeply scratched and gouged. Randy said he could replace the boards at $50 a piece. I had boxes of the original engineered wood in my closet that had been there for years. The individual boards are about 6" wide and 6' long. He ended up replacing just the one board. I stupidly gave him $75 or $80 cash for the job. At the time that he walked out of the house, I was very happy with the job. I didn't notice the problems until later. So, I gave him a very large tip. I then profusely thanked him for a job that I thought was very well done. Randy came over at roughly the appointed time and worked very hard. I was originally very happy with him and very impressed. He is soft-spoken, clean-cut, polite, and seems to work very hard. I thought he is just the type of contractor I like to hire. I was wrong. He began by removing the one board that happened to be in the very center of my floor, left to right, and basically right in front of the front door. The board he removed, like the original boards I had in my closet, was about 6" wide by 6' long. When he went to replace it, he discovered that the new board, from the original boxes out of my closet, seemed to be way to big in both length and width. In retrospect, it seems as though the floating floor all shifted in towards the large hole he created by removing the other board. Not that this was his fault ... but I wonder if Randy should have known, by experience, that this would happen, and I wonder if there are known solutions for how to deal with it.  Randy's solution was to cut at least two of the 4 sides of the replacement board. He may have even cut 3 sides. I'm not really sure. I don't know how to repair or replace a floor. I'm just going by what I observed and what I am now observing 6 weeks later. These boards are tongue and groove boards that comprise a floating floor. Randy definitely cut at least one side width-wise and one side length-wise. The tongues and grooves on those two sides are consequently not there anymore. He glued the replacement board in place. And within a few days, it was obvious that his repair job was not going to hold up. The floor board that he replaced sinks when one walks on it. The long edge that Randy cut (all 6 feet of it) visibly protrudes above its adjoining board. The floor in the whole area of that board creaks and shifts when one walks on it. When going barefoot, the long edge of the board is actually kind of sharp against the foot. It is clear that the job was not done correctly, though it was also clear that Randy was doing his best while he was in my home making the repair. I have always been under the impression that he did his best, but that perhaps he didn't have the experience or knowledge he needed in order to properly make the repair. For that reason, I was initially patient and tolerant with this inadequate repair job and with his poor communication skills. I wasn't mad or upset. I just thought, "This needs to be repaired." I was even willing to pay him for his time again. So, I called Randy back and asked for help. It took over a week and a handful of phone calls to get him to return my call. When he did, he left a brief message that he was returning my call. I called him right back. He never returned that call. A week later, I tried again. I left him a message that I was going out of town for business and would not be in town on Friday or accessible by phone for the next few days. He called back when I was not accessible and offered to come in on Friday, the day I said I would be out of town. I assumed a the time that this was an innocent mistake. Now, I'm wondering. I called him a few times over the next week. He did not return my calls. Finally, maybe 10 days later, he left a message saying that he is too busy in another town and will be in that town for the next week. I was very grateful to hear from him at all. I called him back and left a message to say that I could certainly wait for a few weeks, but would he please return my calls and schedule a day with me so that we could stop playing phone tag over 5 weeks and get this on the calendar. I have never heard back from him. I've tried him a few times since. I've also tried texting. He has never once picked up the phone when I call, opting instead to return the calls later, and even then, he has only left 3 messages to my roughly 12 or so calls over a 5 week period. My floor is in disrepair. The problem area is right at the front entrance. Everybody walks on this floor. To get from the front door to any of the common areas of the home, or to get from the common areas to the guest bathroom or kids' bedrooms, one must walk on this floor. And it now creaks and shifts when it's walked on, and one can feel and see the edge of the replacement board for an entire 6' in the middle of my hallway. It's unsatisfactory. I was feeling quite tolerant and forgiving of the problem itself. I just wanted it fixed.  However, I am feeling quite intolerant and disgusted with Randy's refusal to take guarantee his own work. I can't imagine that it wouldn't bother him to have done a poor job or to leave a customer hanging with no returned phone calls and no effort at repair. We have never once spoken (short of messages) since I noticed the problem almost 6 weeks ago. I'm disappointed that I trusted him or allowed him into my home. I'm disappointed that I initially praised his work and gave him a 50-60% tip like a fool. Lessons learned.  This provider will not back up his work.
- Maureen K....
AFlooring Direct
Met sales man @ DFW home show. He came out & gave us a quote, we signed. After 2 delays on our part, floor was installed. Install crew went above & beyond. Everyone has been amazing!
- Kimberly R....
BEmpire Today®
The salesman talked really fast and rushed us through the contract instead of letting us advance through it on our own. The price was very high but we were able to talk him down very easily so this tells me they know they are over priced to began with. Why not offer a reasonable price to start with. Makes you feel they are taking advantage. However, the product was of high quality and I did get some discounts through Angie's List. All that being said, the installation crew was great! I was raised in a construction family and these guys were very professional. They were right on time, very polite and courteous. They did not cut corners or hurry through anything, top quality work all the way. They informed me of everything being done and answered all questions. When the work was completed the guys cleaned up the work areas and removed all trash, next David walked me through the rooms and asked if I was completely happy and if I had any questions. David also informed me of how to care for my new hardwood floors as to what not to use and provided me with a pamphlet with info on the product and links with more information. I would not be afraid to leave David and his crew alone on any flooring project in my home. David Tate and his crew made the project a great experience and for this reason I would use Empire Today again. Thanks guys!
- Louis H....
AEmpire General Contracting of Texas, LLC
Excellent and based on our previous experience with Carlos and his crew, just what we expected. Carlos advised us on every step, looking for lower cost methods and materials while retaining a high quality finished product. Always available to assist, we called Carlos from the flooring store and he discussed the pros and cons of several types before we made the final decision. We were going to incur additional expense for a truck or trailer to store all contents from the guest house while the work was being done but Carlos offered to move all of the items into our garage etc, performed the work and moved everything back. Carlos and everyone on his team are professionals, easy to deal with and very nice people. He sets high standards for his work and we look forward to working with Carlos again.
- Mike B....
BLowe's Companies Inc
The flooring department reps at the Lowe's of Richardson (Andres, Chris) were most helpful in my initial selection and delivery of new flooring.  Once it was determined that I would need to exchange that for an alternate 'floating floor' due to the high moisture content determined in all the replacement areas, they helped with the new selection, exchange and delivery of new materials. The process took longer than expected as I tried to determine reason for high moisture, and had extra epoxy layer put down in an attempt to use my original floor selection, but once final decision was made, they were supportive and helpful in getting exchange of materials, delivery and scheduling of installation with the sub-contractor.
- Susan H....
AFlooring Direct
Flooring Direct was great to work with.  From Karen their scheduler, to Chris, the salesman to the installation crew it was a positive experience.  All were professional and listened to my needs.  The installation was done in one day and there was no debris left when they finished.  I would highly recommend this company for professionalism, quality of their products and response to what I identified as my needs with their service.
- Michele D....
ARodenbaugh's Flooring America & Appliances
They know what they are doing.  They know their products.  They don't have a hard sell, and they don't mind taking a lot of time with the clients.
- Ann R....
ADFW Flooring Warehouse
They installed flooring in my mom’s house a couple of months ago.  They installed flooring in my father-in-law’s house about a couple of weeks ago.  My experience with them went well.  They cleaned up after themselves and the product was good.  They did a good job.  I had no complaints at all.  They are a good company.
- Michael G....
CFlooring Direct
They said they do not install flooring already purchased from someone else-so this deal was refunded as I already had flooring purchased.
- Jazzmine B....
DMy Flooring America
Flooring was installed and damage was caused to several items. No replies to complaint from corporate office. Flower Mound location was used. Order Number: CG404582 Had approx 750 sq ft of tile installed on the floor. When they were finished they stated they ran out of tile and molding. Probably an error taking measurements. They didn't show up or call for two weeks. Finally they did return and finish the install. The install actually looks great but they were careless during the install. The broke a seal on a bathroom sink causing water leak, improperly reinstalled the dish washer, cracked the water line to the refrigerator causing water leak, put a dent on the front of the dishwasher. I talked to Billie Brandenburg on the phone and also corresponded through emails and she responded that someone from the corporate office would call. I never received a call. I obtained the phone number to the office that was suppose to contact me and left a voice mail. To this day I have never received a phone call. I can't complain about the flooring but the damage they caused would not allow me to use or recommend this company again. Customer service is horrible.
- Robert W....