Recent Review: This stamped concrete sidewalk is one of my favorite improvements to my home, and there have been many home improvement projects here over the past several months. The sidewalk looks fantastic and I think it's going to look good for a long time to come. With one exception at the very end of the project, my interactions with the people of Boss Resurfacing couldn't have been better. The employees who poured the concrete, chose the colors, and applied the stamps and coloring were exceptional (Mariano, Eric, and Alberto). They were professional, punctual, knowledgable, kind, and really knew their business. Boss Resurfacing is a family-owned business. Most of my dealings were with Kenneth (of the family that owns the business). He took my initial phone call, came out to my home to give me a price, met me at the showroom a few times so I could ask questions and learn more about their products, and continued to answer all calls promptly. He was super easy to talk to, very knowledgable, and provided excellent advice. I enjoyed his sense of humor. Several projects were being completed around the same time, including landscaping, a fence, and a sprinkler, so there were a few complications with timing between projects. Twice, Kenneth graciously agreed to work his schedule around my landscaper's schedule. I felt very comfortable with Kenneth in charge of my project. I was wishing that all the contractors I had at my home over those few months were as good and reliable as Kenneth. He made such a great impression on me at first. Ironically, the one complaint I have about this project occurred with Kenneth, after the sidewalk was complete. I was concerned that my new concrete sidewalk was within a paper-thickness of the facia board on my new deck. The concrete comes very close to touching the bottom of the facia board. I was worried that the facia board might get some moisture damage, seeing as the concrete was just a paper-thickness away from the wood, or that, over time, the concrete and facia board would actually touch if the concrete moved with changes in the soil. I didn't KNOW that would happen. I was CONCERNED that it MIGHT happen, and I was hoping for some reassurances that it wouldn't. The sidewalk on the other side of the new deck has about a 1/3 inch space between the concrete and the facia board, leaving plenty of room for the wood to 'breathe' and for the concrete to shift over time. I felt that sort of spacing would be more ideal on both sides of the deck -- but I wasn't sure. I also wasn't sure if anything could be done about it at that point. I always referred to this as 'a concern.' I also explained that I didn't KNOW if it was a problem, but that I was 'concerned' about it. The only disappointment of this otherwise exceptional experience came when I showed this concern to Kenneth. Rather than merely explaining that I probably had no cause for concern, in a professional, kind, and understanding way, Kenneth chose to ridicule me and dismiss me from the start. This side of Kenneth, which I hadn't seen in any of my previous dealings, surprised and disappointed me. He became sarcastic and caustic, saying things like, "You want me to just chop that part of the sidewalk off there? Go ahead (to his employee), get the saw and just chop that part of the sidewalk off! It'll look like crap, but if that's what you want, we'll do it!" I tried to explain that I was just worried about wood and moisture meeting with the concrete butting up so close to the wood, but Kenneth scolded, "You think that's a problem? The mulch you have over here is more of a problem than that! You've got wood and moisture meeting right over here! (as he kicked the mulch back)" I told him that the mulch had just been put down that previous day and that I was going to take care of that, but that my concern with HIM was the concrete and wood meeting, not the mulch and wood. I showed Kenneth that the sidewalk on the other side of the deck had more 'breathing room' between it and the wood and that I would have preferred that on both sides of the deck, but Kenneth continued to condescend and sort of sarcastically chastise me. I felt as though I was just expressing a concern and looking for reassurances that the wood and the concrete would not meet over time and/or that the new deck facia board would not be prematurely damaged by the closeness of the concrete even if they did meet, but Kenneth seemed to be taking my questions as harsh negative feedback, or as completely absurd, and reacting accordingly. The next day, not wanting this uncomfortable last-minute interaction to detract from an otherwise exceptional experience, I contacted Kenneth to see if we could find some middle ground. I felt strongly that Kenneth was inappropriately rude, and I didn't understand why. I can't say that we found any middle ground. Kenneth's perspective was that I should not have argued with him when he first expressed (in a sarcastic, dismissive way) that my concern was not a concern. Perceiving that he wasn't taking me seriously and thinking that he didn't 'get it,' I kept politely attempting to express my concern. He viewed that as argumentative and therefore worthy of an unprofessional, dismissive, impolite response. I maintain that even if he finds his customers annoying or their concerns unworthy of concern, he should treat them with respect and remain polite. He singlehandedly soured what was otherwise an excellent experience from start to finish. The finished product is beautiful. It gets a lot of compliments. I just wish the whole experience had ended as well as it began.