Recent Review: I heard a rat in the crawl space above the kitchen and then saw a couple more rats outside the kitchen window. In a panic, I called around until I finally reached Guaranteed. The woman who answered the phone was sympathetic and very helpful. I explained that I needed to get to work and had very little time to deal with the problem and would appreciate someone coming right away. She phoned the owner (turned out to be her husband--as this is a family business), and he came over within the next hour. He thoroughly explained the process he used and the company's guarantee. He came across as knowledgeable and experienced, so I hired him and he got to work right away. The treatment entailed further visits/work at the house, and the technician showed up on time and was professional. I think they solved the problem, but I'm also comforted by their guarantee to return if they did not fully resolve the issue. Rats are so disgusting and I'm very grateful for this hard-working, small business that values its reputation and work product! I wish everyone else had the same sort of ethics; the world would be a better place.