Recent Review: I met with Jeff Richards with Texas Best Fence and we went through the project of replacing the existing aggregate deck with a combination of wood decking and concrete decking. We also reviewed replacing the fence and building an overhang to cover the porch. He gave me a bid on the spot and was professional. After awarding TBF the bid I met with Jeff again and he brought along Adam who would be the engineer for much of the project. Once again we went over the project and made some adjustments to the bid. This is where I made my first mistake with TBF. None of the details that we went over in the walk through for the wood deck were put in the contract other than the square footage and material. During the walk through I said I wanted the wood deck to be one step above ground and to go to the edge of the coping. This will be a point of contention later. Also, Jeff said that he would throw in the small fence around the pool equipment for free. This wasn?t put in the contract either which was another mistake on my part because I ended up paying for it ($350). Lastly, in the original bid for the concrete and decking work there was an Angie?s List coupon applied to the work for $250 that was taken off of the revised bid. Unfortunately I didn't catch that until after the fact. At the end of this visit we went over a schedule because they would have to coordinate with the company that was remodeling the pool. The project started and the fence, porch overhang, wood deck, and concrete pouring were completed in a timely manner. However, there were a couple of problems with the wood and concrete deck. With the wood deck, there was a place where the pool curved slightly and they did not build the wood deck out to the coping. This basically left a gap that was very noticeable and unattractive. The other problem with the wood deck is that they built it twice as high as what we had talked about. This wasn't a major problem except that they did not include a step on one side of the wood deck which is a safety problem. The problem with the concrete was that during really heavy rains the drainage system in place could not handle the down pour and water came up to my back door but did not flood the house. The lowest point in the concrete decking was about 10? from the back door and the drain was the about the size of a coke can. I spoke with Jeff and Adam at different times about my concerns and I was ultimately told by Jeff that I would be responsible for the cost to build the step, fill in the gap, and to make the drain larger. After another discussion with Jeff he said that he would meet with the owner of TBF and would see what he could do. After about two weeks of no progress or communication, the owner, Colby Coward, called me. He agreed to pay for the drain and the step and I agreed to pay for filling in the gap between the decking and coping ($200). Also the stain and seal had not been put on the concrete and the deck o seal had not been completed. After about three weeks from that conversation the remainder of the work was completed. I still had a large pile of trash and PVC pipe that was taken care of 2-3 weeks later after a phone call. Also, I went out and measured the wood deck and even with the step they have still shorted me a 2-3? in the length ($480). Another concern is that the concrete patio already looks worn and ready to be sealed again. When the concrete was finished it had a nice polished finish and that is now gone. I don?t know how long that finish is supposed to last but I had hoped longer than a month. The last problem was during the demolition they failed to take out and/ or cap two sprinkler line legs which were no longer needed. This resulted in two separate visits by a sprinkler repair man to properly cap the sprinkler line. This was covered by TBF but the process essentially ruined two areas of sod that I had just put down. Overall I gave them a B because of the multiple issues encountered above. While the wood deck, fence, and overhang do look great I am disappointed in the quality of the stamped concrete, the multiple issues encountered, and the general lack of supervision and quality control from the TBF team. They spent very little time on the project site and had very little communication with me on what they were doing which I think resulted in most of the problems stated above. I would be hesitant to use them on large project similar to this one but I would recommend them for fence building.