First impression after calling in and speaking with Teresa was that she was either busy or rude. Had an estimate done on the pool, turns out the installed the original. I thought I'd ask for the plans since she said they had them and she laughed and said it was a trade secret. I understand that a business should keep it's own designs but for godsakes any competent pool installer should be able to goto the pool, measure it, come up with plans. Maybe this is the same with all companies but I find it dumb they can't send the dimensions that I can simply go out and measure myself. Despite this I wanted to work with them because they originally installed the pool and probably know what they're doing. However, their estimate came in roughly 40% higher than all other 4 estimates I received. I also had to ask what certain items were on the estimate because they were not labeled. I asked why the estimate was so high in comparison and was and currently am being ignored. I frankly don't care if they do good work at this point, I don't like working with rude people.