Recent Review: They responded very quickly to my request, which I truly appreciated. I knew my existing battery backup was in bad shape and was not sure how the main sump pump was performing. Pete came out the same day I called to check out the existing pumps, said he would replace the battery backup (now dead), but my main pump was working and I probably would not have to replace it if I did not want to. I opted to replace both at this time because I spent $22,000 on basement waterproofing in 2012 and I was not going to have to contend with a flooded basement. Josh and Joe came the next day and installed the pumps, re-piped discharge lines for both sump pumps, and performed other maintenance. Clean up after job was fantastic. Josh also took the time to show me how I can check to see if both pumps are in good working order in the future. You can always tell a pro in their trade, since they will always share information with a customer and try to help them. Thanks much, Josh. Hofmann's prompt service, great staff, and thorough work performance will certainly make me a repeat customer.