Recent Review: I moved into a home with a Brinks security system. If you're in the same boat, you know that Brinks became Broadview, and Broadview became ADT. Well, when I inquired about starting-up service I became entrapped in a maze of contracts, tiered pricing, and up-charges. Smoke detector, that's extra. Carbon monoxide, that's even more. My monitoring was going to be about $40/month. And they wanted me to sign a three year contract. I've learned through this process that it's important to know whether you own AND can program whatever security system is in your home if you later want to leave for greener (cheaper) monitoring pastures. It turns out that neither is true with my Brinks system. So, I set out to find great service and a great price. I found both with Sievers after calling several national, local, and no-name companies. When I called the Sievers to first inquire about service, Mike Sievers took my call and walked me through the process. He then offered to send out a technician, free of charge, to see what they could do with my current system. Mark from arrived on-time, with a call before coming. He placed protective footwear on without being asked, and was professional as I balanced him, an ATand T installer, and unpacking boxes. It turns out ADT entered my system and locked it, making the panel useless because it is not programmable. I wasn't even able to arm the system - so much for ownership. Mark made a quick call to Paul, the service manager, and came back with a quote of $100 to replace the brains of my system and two keypads. The remainder of my system would be salvaged. When it comes to monitoring Sievers was very competitive. I have six zones - three doors, a motion detector, a smoke detector, and a carbon monoxide detector. Monitoring was quoted at $7.95 for the first six months, and $18.95 for every month thereafter. Sievers asked that I stay with them for one year. I asked to be placed on a payment plan for the equipment and monitoring. Sonya in billing was very kind, humorous, and quickly worked out a solution - about $24 a month for 12 months for equipment and monitoring. And, at the end of the year Paul assures me that I'll own the system AND can leave to whatever monitoring company I choose. But, he insists that they'll treat me so well that I'll stay. If Sievers's competitive, professional, and local service is any indication, I think Paul's correct. I want to provide an example of Sievers' honesty, a vital quality for a company I'm trusting with my family's security. When I first called and spoke with Mike, he told me that he could do the job for $100. Paul, not knowing about my previous conversation with Mike, came back with a price of $125. Not off by much, but still higher. One call the Mike and he immediately offered to honor his original price. With all the confusing price games I've experienced in my search for security, I find this kind of businessman to be refreshing and rare. I also want to provide an example of how Seivers works with its customers. I originally booked the technician on a Monday. ATand T dropped the ball on having my phone installed and so it was impossible to do the install same-day. Despite having booked the whole afternoon for me, Sievers agreed to come back that same week on a Friday afternoon. They worked around my full-time work schedule and need for fast install. Technically, the installation was superb. We now have a working system, that's expected. But Mark went above by also customized the system by modes suited to the way we use our alarm. He also made two troubling discoveries. First, there was a broken wire in the carbon monoxide detector installed by Brinks. So, if there was a leak, the system would not have triggered. In addition, there were no and quot;resistorsand quot; on any of my lines which Mark explained made it impossible for the Brinks system to determine if there was trouble in the line. Mark corrected both of those system faults. While the install was technically well-executed, there were some faults when it came to customer service. My primary concern was that Mark seemed rushed and unwilling to walk me through the use of my new system. When he began the install Mark gave me a long user guide and told me to read it over. When I asked him questions, Mark gave a brief explanation, and then directed me back to the user guide. I'm an attorney and used to reading technical documents, but the user guide didn't answer my questions. I ended up having to call Sievers for an answer to my question. To compile the problem, the after hours dispatcher gave me incorrect information - specifically, my system will not convert a and quot;stayand quot; setting into an and quot;awayand quot; setting (thereby arming the motion detector) if I open a door while the and quot;stayand quot; setting is arming. A second, and by far more minor problem, was that Mark didn't clean up after himself at the sites where the keypads were installed on my first and second floor. Instead, he left plaster dust and paint chips for us to clean-up. These two issues were a poor ending to an otherwise outstanding performance. But, an A- is still an A.