Having been impressed with Joe Wood by how he dealt with some issues following a pressure washing job his company had done for us, we hired him to create a new stamped texture cover for our garage attic access and to repair a hole in the popcorn ceiling of our kitchen that had been cut out to repair a leak from a soil stack. Joe and Dennis came out and the new attic access cover was done without incident. Joe told us he would try to get a close approximation to the original ceiling texture, and although it is different, it blends well enough not to stand out. The repair of the hole in the kitchen ceiling was far more difficult. After doing the drywall repair to close up the hole, Joe first tried using a can of the popcorn texture spray, but the first can wouldn't spray, so he had to go get another. He didn't like the way the spray came out of the can because it was difficult to control. He scraped the texture off and tried applying it again with shorter bursts, but still didn't like the results, so he scraped it off again. He tried applying the texture with a roller but that caused the existing popcorn around the repair area to come off. He tried using a paint brush without good results. Joe ended up reapplying the texture he'd scraped off with a sanding blade or wide putty knife. The new texture looked thicker on one side with some lines left by the blade so he went over it to get it more even before he left, but he thought it might need touching up so he planned on coming out again. Joe called me later that afternoon to say he had gone to Menard's and found a popcorn texture gun, had been practicing with it, and thought he could do a better job with it. By that evening the texture repair he'd done had dried and had a cracked appearance, like soil in a drought. Joe came back out the next afternoon, after another job, and did not like the original texture which he saw was "crackled". He tented off the repair area with a cardboard box, metal extension poles, plastic sheeting and a drop cloth to help contain the spatter from the popcorn texture gun. He scraped off the bad texture, applied a very thin coat of drywall putty/mud so the surface would be white underneath, then applied the new texture. Joe said he didn't want us to pay him until we were satisfied with the repair, and I was to call him after it was dry and let him know how it was. The texture did look much better once it dried, but there was a recessed, rectangular border, that looked grayer. When I called Joe and told him about it, he said it was probably from using the cardboard box, and he would come back out and go over it again. He wasn't able to come back out right away, which I told him was perfectly fine. He came back out a couple of weeks later and tented off the area again, without using the box, and went over the recessed area. It blended better, and Joe and I were both more satisfied with the result. I felt bad that he spent so much time and effort on a $150.00 job, but Joe insisted on us paying the amount he had quoted. He said he had learned how to do a popcorn texture repair with the popcorn texture gun, which he considered a useful tool to have, and he wanted the job done right, to his satisfaction and to ours. We appreciated Joe's dedication to customer service and would hire him again.