Cincinnati Cracked Heat Exchanger Repair

Provided costs for replacing just the exchanger versus the entire furnace. Since replacing the exchanger was almost half the cost of a new furnace and my current furnace was over 10 years old, I opted for the new furnace. Schneller replaced the furnace on 11/07/2013 at a cost of $3285.

THE PRICE INCLUDED A NEW REFRIGERANT AND DIGITAL THERMOSTAT. THEY PERFORMED SEVERAL MINOR CUSTOMIZATIONS OF THE DUCTWORK AT NO ADDITIONAL COST.

FOUND THAT HEAT EXCHANGER WAS RUSTY AND WOULD NEED REPLACED EVENTUALLY, ON A SCALE OF 3/5. NOT URGENT. ONE WEEK LATER, INSPECTED BY OUR WARRANTY COMPANY AND FOUND THAT IT HAD A 2' CRACK IN THE HEAT EXCHANGER. THE FURNACE IMMEDIATELY DISABLED BY THE WARRANTY COMPANY BECAUSE OF THE EXTREME RISK UNTIL IT IS REPAIRED. HILL-AIR MISSED A CRACKED HEAT EXCHANGER. IN OUR ESTIMATION, THAT IS INEXCUSABLE. HAD WE NOT ACTED WITH THE OTHER EVALUATION, WE MIGHT HAVE DELAYED UNTIL IT WAS TOO LATE. CRACKED HEAT EXCHANGERS ARE ONE WAY THAT CARBON MONOXIDE FROM A FAULTY BURNER LEAKS INTO THE HOUSE. WE NEARLY DIED FROM CARBON MONOXIDE AT ANOTHER HOME BECAUSE THE HEAT EXCHANGER WAS CRACKED.

Toby Spivey answered my initial request for a consultation expeditiously and came right out and provided a consultation on my furnace.  He provided me with all my options and respected my decision.   I opted to have the heat exchangers replaced.  He did an outstanding job!!!  He arrived exactly at the time we arranged.  He was professional, competent, trustworthy, and had a strong work ethic.  He  explained everything thoroughly.  His price was reasonable and I would highly recommend him to all who are in need of any furnace service.

They were very responsive and very thorough. I felt they were being very honest in diagnosis the problems with the unit.

It went very well, everyone arrived on time and the installation was well done. There were two trips involved one to install the heat pump and one for the warranty repair on the furnace. I would not have know about the free heat exchanger repair if it was not mentioned during the quotation. Other vendors that quoted on the job did not catch that.

We were having problems with our current furnace. They came and inspected the furnace, determined that the heat exchange was damaged. I was given the option of replacing the heat exchange or getting a new furnace. I elected to go with the new furnace. The arrived with a new furnace two days later. The old furnace was removed and the new one installed in less than 3 hours. Two weeks later everything appears to be working perfectly. We were very happy with this company.

I called at last minute hoping to get an appointment this week and then had to change it two more times.  All my fault.  Bockrath was accommodating and arrived on time.  He cleaned & checked everything and even replaced a part in the humidifier at no additional cost.  He also moved a pipe so that it was easier to insert the filter.  He explained how electric furnace and humidifier work and advised about the pros and cons of replacing such an old unit.  Very thorough, professional and polite.  Cleaned up after himself.  Perfect!

They were very timely, friendly and most importantly professional in their work.  Our builder had installed the furnace prior to putting up the drywall so it was very difficult to access all the bolts that were holding the furnace in the wall.  Unfortunately, the installer accidentally cut a water line while trying to remove the old furnace.  He and his assistants however did turn off the water supply, drive to the nearest Lowes and get the appropriate materials and replaced our water line with new PVC and brass fittings.   They cleaned up the floor of any and all traces of water.  I appreciate all the hard work they did to make this job turn out well. We are very happy with our new furnace and heat pump (especially since spring only lasted a couple of days and we are expecting cold and snow again) and also very happy to have new water lines with new shut-off valves.  I would definitely recommend Clark to anyone who needs HVAC work done.

A first class act! Our furnace had been out for over a week in zero degree weather. Another company had failed to fix the furnace and we awoke on a sub-zero Sunday morning to another day of frigid cold. Corcoran and Harnist arrived on a Sunday emergency call in no time (traveling across town from the west side to extreme east side). They fixed our furnace instantly (took other guys about two days and it still didn't work), and came out a second time to double check whether we should consider buying a new furnace. They were honest and told us it would not be worth the cost to invest in a new furnace -- HONEST, PROFESSIONAL, TRUSTWORTHY and EXPERT. We hired them again to install a new humidifier. They were not the cheapest, but they were definitely the most responsive, professional and trustworthy. They even anchored down a plumbing line in the basement for me at no additional charge. And they clean up after themselves. I will hire this company again without hesitation because they are honest and really know their stuff.