Cincinnati Cracked Heat Exchanger Repair

It went really well. Ended up replacing the entire furnace for a little more than another company quoted to repair the heat exchanger. Responded the same day and installed the next.

Provided costs for replacing just the exchanger versus the entire furnace. Since replacing the exchanger was almost half the cost of a new furnace and my current furnace was over 10 years old, I opted for the new furnace. Schneller replaced the furnace on 11/07/2013 at a cost of $3285.

Excellent. Very professional. Quick response. Determined problem with heat exchanger right away. too bad to fix. Showed and explained the issue. Decided on new furnace since current one is over 30 years old.

THE PRICE INCLUDED A NEW REFRIGERANT AND DIGITAL THERMOSTAT. THEY PERFORMED SEVERAL MINOR CUSTOMIZATIONS OF THE DUCTWORK AT NO ADDITIONAL COST.

FOUND THAT HEAT EXCHANGER WAS RUSTY AND WOULD NEED REPLACED EVENTUALLY, ON A SCALE OF 3/5. NOT URGENT. ONE WEEK LATER, INSPECTED BY OUR WARRANTY COMPANY AND FOUND THAT IT HAD A 2' CRACK IN THE HEAT EXCHANGER. THE FURNACE IMMEDIATELY DISABLED BY THE WARRANTY COMPANY BECAUSE OF THE EXTREME RISK UNTIL IT IS REPAIRED. HILL-AIR MISSED A CRACKED HEAT EXCHANGER. IN OUR ESTIMATION, THAT IS INEXCUSABLE. HAD WE NOT ACTED WITH THE OTHER EVALUATION, WE MIGHT HAVE DELAYED UNTIL IT WAS TOO LATE. CRACKED HEAT EXCHANGERS ARE ONE WAY THAT CARBON MONOXIDE FROM A FAULTY BURNER LEAKS INTO THE HOUSE. WE NEARLY DIED FROM CARBON MONOXIDE AT ANOTHER HOME BECAUSE THE HEAT EXCHANGER WAS CRACKED.

They were very responsive and very thorough. I felt they were being very honest in diagnosis the problems with the unit.

Toby Spivey answered my initial request for a consultation expeditiously and came right out and provided a consultation on my furnace.  He provided me with all my options and respected my decision.   I opted to have the heat exchangers replaced.  He did an outstanding job!!!  He arrived exactly at the time we arranged.  He was professional, competent, trustworthy, and had a strong work ethic.  He  explained everything thoroughly.  His price was reasonable and I would highly recommend him to all who are in need of any furnace service.

It went very well, everyone arrived on time and the installation was well done. There were two trips involved one to install the heat pump and one for the warranty repair on the furnace. I would not have know about the free heat exchanger repair if it was not mentioned during the quotation. Other vendors that quoted on the job did not catch that.

We were having problems with our current furnace. They came and inspected the furnace, determined that the heat exchange was damaged. I was given the option of replacing the heat exchange or getting a new furnace. I elected to go with the new furnace. The arrived with a new furnace two days later. The old furnace was removed and the new one installed in less than 3 hours. Two weeks later everything appears to be working perfectly. We were very happy with this company.

DALE SCHIBI CAME OUT PROMPTLY AND GAVE US BOTH AN ESTIMATE AND A RECOMMENDATION ON WHICH FURNACE WOULD BE THE BEST CHOICE FOR OUR HOUSE. BECAUSE OF A DEATH IN OUR FAMILY, WE DIDN'T HAVE ANYTHING DONE FOR SIX WEEKS. DURING THAT TIME WE HAD OTHER ESTIMATES DONE THAT BROUGHT UP OTHER QUESTIONS. DALE CONTINUED TO PATIENTLY ANSWER OUR QUESTIONS. HE KNEW OF MY FATHER'S IMPENDING DEATH AND HELD THE ESTIMATE BEYOND THE ORIGINAL 30 DAYS. WHEN WE FINALLY HAD THE WORK DONE, THE INSTALLERS FROM SCHIBI WERE PROFESSIONAL AND COURTEOUS. THEY CONSULTED ME ABOUT WHERE AND HOW TO PLACE THE FURNACE AND VENT PIPE SO AS TO CREATE THE BEST LOOK AND MINIMAL DISRUPTION OF OTHER HOUSE FUNCTIONS. THEY CLEANED UP EVERYTHING AFTERWARD AND TOOK A LOT OF TIME SHOWING ME HOW TO USE THE MANY FEATURES OF THE FURNACE AND HUMIDIFIER. IT WAS APPARENT THAT DALE SCHIBI WAS EXTREMELY KNOWLEDGEABLE ABOUT HIS PRODUCTS. IN ADDITION THE INSTALLERS WERE CRAFTSMEN WHO TOOK OBVIOUS PRIDE IN THEIR WORK. I WOULD DEFINITELY