They (The Organic Turf Company) were responsive and good communicators in advance of the work, in terms of scheduling with me, etc. I believe I received an email and a text. However, the work was done very, very shabbily and impartially. In the past when I have had my lawn aerated, the next time I mow I see a plethora of "dirt worms" all over the lawn as an indication that all of those plugs of dirt were removed. In this case, I mowed two days after the aeration. Not only did I find NONE of those plugs throughout the majority of the lawn, but there were several places where patches of my lawn had been torn up by whatever machine they had been using. In one (but not the rest) of those torn up spots, someone had "helpfully" scattered some grass seed around. Of course, this was in November. The seed wasn't covered and wasn't going to germinate in any case, so that was just silly. They left me no note, sent no email, sent no text, and made no call about things not going well on the job. No outreach to see if I was okay with the job that was done, no apology for tearing up parts of the lawn. I try to give everyone, businesses included, the benefit of the doubt, so I emailed them four days after the service. I explained that I would be willing to overlook the torn up patches, but at the very least I would like them to return to correctly and completely do the aeration of my lawn. TEN DAYS LATER I emailed them again, forwarding my first email, and saying I hadn't heard back. I left my phone number (both times) and asked to be contacted to discuss how things might be done right. The day after that, I received this appalling response: "Thanks for the follow up. We do thank you for your purchase and would appreciate the opportunity to work with you again in the future should you choose to hire us again." That was all. Nothing else. Only then did I realize that I needed to write this up in a review as a caution to others. This is NOT a business I could recommend. I bought this service as an Angie's List "Big Deal." It turned out to be a very bad deal. I will be seeking a refund of my "Big Deal" purchase price.