After reading the glowing reports about Jim the Plumber on Angie's list, I decided to give them a try. We've periodically, but regularly, have experienced bad smells in our house almost since we moved in about 12 years ago. I finally felt confident that these smells emanated from the sewage ejector pump in the basement. The lid was not bolted down, nor was I able to do so. Instead, I placed a heavy concrete block on top of the lid. I felt that a new lid, gasket, and seals might solve our odor problem. I think I talked to Jim on Wednesday, and an appointment was scheduled for Friday. Jeremy came as scheduled, and we talked about my problem. Jeremy told me a new lid with gasket would cost around $229. We talked about the pump itself, and I inquired how long they usually last. He told me that it depended on how much use they received. I told him ours hadn't received much use since we have lived here, but I suspected the pump was as old as the house, which was built in 1989. Jeremy thought I had gotten good use from the old pump. I asked Jeremy how much a new pump would cost, and he checked his book and quoted me a price of $1062.91. I asked Jeremy about the 10% off coupon for Angie's List members, but was told that was 10% off "standard" pricing. I was receiving "value" pricing which was saving me much more than 10%. A new lid and gasket would cost an additional $89. I thought the cost seemed high, but after debating with myself, I decided to go ahead and have the new pump installed. Jeremy is a pleasant young man and seemed competent and efficient. When he returned with the pump, he installed it in an hour or so. He gave me the bill, and I paid it. Later, I noticed there was no information on the invoice regarding the brand name or model number of the pump, nor was that information on the cord tag. I also didn't receive any printed materials for the pump. I called Jim the next day to ask for model information. He wanted to know why I wanted that, and I told him that I wanted to see if I could download a manual or maintenance instructions from the internet. He called me back promptly with the requested information. While online, I found the pump. Many places sell the pump for $289.95, and even with shipping, the total cost came to less than $320. I e-mailed Jim about this, and told him I thought his labor charges seemed way out of line. To his credit, Jim replied to my e-mail promptly, and itemized his charges, which is something he says he normally does not do. I would have preferred to have received an itemized bill at the time of the installation. He also pointed out that "it is usually better to price shop before the equipment is installed." I certainly agree with that, and had I known that I was going to replace the pump, rather than just get a new lid & gasket, I would have made several calls to inquire about the cost of replacing my pump. Anyway, he stated that the cost of the pump was $431.18 with an added mark-up of about $61. I don't understand why he couldn't have bought the pump wholesale, or at least for the $289.95 I saw widely advertised online. His other charges seemed reasonable, except for a 2 inch check valve costing $102.17. Unless there is a second check valve encased in the pump basin/crock, I did not receive this. I still have the same check valve in the line that I had before Jeremy came. Jim also told me his price was competitive with other plumbers in the area. I think Jeremy probably did a fine job of installing the pump. My main complaints are the lack of an itemized bill, the seemingly high price, no printed materials for the pump, and the mysterious charge for the second check valve. I asked about the latter in another e-mail, but I did not receive a reply.