Cincinnati Sewage Ejector Pump Installation

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Angie's List : Local Reviews : Plumbing : Cincinnati : Cincinnati Plumbers : Cincinnati Sewage Ejector Pump Installation
A
416
Reviews
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Recent Review: After reading the glowing reports about Jim the Plumber on Angie's list, I decided to give them a try.  We've periodically, but regularly, have experienced bad smells in our house almost since we moved in about 12 years ago.  I finally felt confident that these smells emanated from the sewage ejector pump in the basement.  The lid was not bolted down, nor was I able to do so.  Instead, I placed a heavy concrete block on top of the lid.  I felt that a new lid, gasket, and seals might solve our odor problem.  I think I talked to Jim on Wednesday, and an appointment was scheduled for Friday.  Jeremy came as scheduled, and we talked about my problem.  Jeremy told me a new lid with gasket would cost around $229.  We talked about the pump itself, and I inquired how long they usually last.  He told me that it depended on how much use they received.  I told him ours hadn't received much use since we have lived here, but I suspected the pump was as old as the house, which was built in 1989.  Jeremy thought I had gotten good use from the old pump.  I asked Jeremy how much a new pump would cost, and he checked his book and quoted me a price of $1062.91.  I asked Jeremy about the 10% off coupon for Angie's List members, but was told that was 10% off "standard" pricing.  I was receiving "value" pricing which was saving me much more than 10%.  A new lid and gasket would cost an additional $89.  I thought the cost seemed high, but after debating with myself, I decided to go ahead and have the new pump installed.  Jeremy is a pleasant young man and seemed competent and efficient.  When he returned with the pump, he installed it in an hour or so.  He gave me the bill, and I paid it.  Later, I noticed there was no information on the invoice regarding the brand name or model number of the pump, nor was that information on the cord tag.  I also didn't receive any printed materials for the pump.  I called Jim the next day to ask for model information.  He wanted to know why I wanted that, and I told him that I wanted to see if I could download a manual or maintenance instructions from the internet.  He called me back promptly with the requested information.  While online, I found the pump.  Many places sell the pump for $289.95, and even with shipping, the total cost came to less than $320.  I e-mailed Jim about this, and told him I thought his labor charges seemed way out of line.  To his credit, Jim replied to my e-mail promptly, and itemized his charges, which is something he says he normally does not do.  I would have preferred to have received an itemized bill at the time of the installation.  He also pointed out that "it is usually better to price shop before the equipment is installed."  I certainly agree with that, and had I known that I was going to replace the pump, rather than just get a new lid & gasket, I would have made several calls to inquire about the cost of replacing my pump.  Anyway, he stated that the cost of the pump was $431.18 with an added mark-up of about $61.  I don't understand why he couldn't have bought the pump wholesale, or at least for the $289.95 I saw widely advertised online.  His other charges seemed reasonable, except for a 2 inch check valve costing $102.17.  Unless there is a second check valve encased in the pump basin/crock, I did not receive this.  I still have the same check valve in the line that I had before Jeremy came.  Jim also told me his price was competitive with other plumbers in the area.  I think Jeremy probably did a fine job of installing the pump.  My main complaints are the lack of an itemized bill, the seemingly high price, no printed materials for the pump, and the mysterious charge for the second check valve.  I asked about the latter in another e-mail, but I did not receive a reply.
A
258
Reviews
angies list certifiedAngie's List Certified
Award 2018Super Service Award
offers couponOffers Coupon
Recent Review: I recently had our sewage ejector pump go bad in our basement and knew that the hot water heater was about 10 years old and was exhibiting signs that it might be going bad. Since I have a service contract with another company who shall remain nameless but initials start with H and end with P I called them first and they came out to quote the work. While my service company does a good job and is always professional the quote seemed very high to me and I decided to search on Angie's List for a plumber to get another quote. Pete the Plumber had received high mark so I gave them a call. Without coming out, I told them what I wanted done and they actually provided a quote over the phone and emailed which turned out to be more than 1/2 the cost of the other company. Neil and his apprentice Nathan were great and had the ejector pump replaced in about 45 minutes and 1.5 on the water heater install. I bombarded them questions on maintenance had them quote a couple other things I need to eventually do around the house. They were happy to answer all my questions and provide me estimates on the work I asked about. The Install looks very professionally done and they made sure to clean up and were very respectful of my house. I will certainly be reaching out to them for future plumbing needs.
A
416
Reviews
Award 2018Super Service Award
Recent Review: Two technicians arrived on time. My initial reason for the hire was to see about the pump noise but a bigger issue was discovered, a leak in a pipe seal allowing ground water into the system and causing the pump to work more than it should be. Not a simple repair since it involves tearing up concrete. They applied some sealant but were upfront that it may not be the long term solution. Additionally, they took the time to educate me on our plumbing system in general and offer suggestions. They were very helpful.
B
633
Reviews
Recent Review: First, he came in a snowstorm to provide an estimate. And knowing if we had an ejector system then we must live down a hill off the street... He was smart enough to park at the top and walk down. Second, he came on CHRISTMAS EVE to complete the job and did it cleanly, professionally and with good cheer! Finally, we have had no issues since. Note: price does NOT include parts
N/A
9
Reviews
Recent Review: I was impressed at how quickly Mr. Crew responded to our call, as well as the effort he expended trying to work us in. Also, he was one of the few plumbers we called willing to work on a sewage ejector pump. The ''worst case scenario'' estimate he gave us over the phone was very reasonable. I will definitely call him for future plumbing needs.
A
159
Reviews
Recent Review: The work done on the cleaning was great and the technician was knowledgeable and friendly.  The cost for replacing the pumps was 2x the other estimates that I received - so I went with another firm.
A
530
Reviews
angies list certifiedAngie's List Certified
Award 2018Super Service Award
offers couponOffers Coupon
Recent Review: They showed up on time. Got to work immediately and completed the job in a timely manor. Two man crew that were friendly and professional. Tested everything to make sure that it was working properly before they left.
A
91
Reviews
Recent Review: My call went in at 7:00 am on Friday, December 20th.  Nieman Plumbing ended up coming out after lunch to inspect the problem.  Both gentlemen very very professional.  One plumber ended up working in the rain while the second plumber went to buy the new motor needed for the system.  Would definitely call them again if had another plumbing problem!!

Reviews in Cincinnati to Pump Installers

BJim The Plumber LLC
After reading the glowing reports about Jim the Plumber on Angie's list, I decided to give them a try.  We've periodically, but regularly, have experienced bad smells in our house almost since we moved in about 12 years ago.  I finally felt confident that these smells emanated from the sewage ejector pump in the basement.  The lid was not bolted down, nor was I able to do so.  Instead, I placed a heavy concrete block on top of the lid.  I felt that a new lid, gasket, and seals might solve our odor problem.  I think I talked to Jim on Wednesday, and an appointment was scheduled for Friday.  Jeremy came as scheduled, and we talked about my problem.  Jeremy told me a new lid with gasket would cost around $229.  We talked about the pump itself, and I inquired how long they usually last.  He told me that it depended on how much use they received.  I told him ours hadn't received much use since we have lived here, but I suspected the pump was as old as the house, which was built in 1989.  Jeremy thought I had gotten good use from the old pump.  I asked Jeremy how much a new pump would cost, and he checked his book and quoted me a price of $1062.91.  I asked Jeremy about the 10% off coupon for Angie's List members, but was told that was 10% off "standard" pricing.  I was receiving "value" pricing which was saving me much more than 10%.  A new lid and gasket would cost an additional $89.  I thought the cost seemed high, but after debating with myself, I decided to go ahead and have the new pump installed.  Jeremy is a pleasant young man and seemed competent and efficient.  When he returned with the pump, he installed it in an hour or so.  He gave me the bill, and I paid it.  Later, I noticed there was no information on the invoice regarding the brand name or model number of the pump, nor was that information on the cord tag.  I also didn't receive any printed materials for the pump.  I called Jim the next day to ask for model information.  He wanted to know why I wanted that, and I told him that I wanted to see if I could download a manual or maintenance instructions from the internet.  He called me back promptly with the requested information.  While online, I found the pump.  Many places sell the pump for $289.95, and even with shipping, the total cost came to less than $320.  I e-mailed Jim about this, and told him I thought his labor charges seemed way out of line.  To his credit, Jim replied to my e-mail promptly, and itemized his charges, which is something he says he normally does not do.  I would have preferred to have received an itemized bill at the time of the installation.  He also pointed out that "it is usually better to price shop before the equipment is installed."  I certainly agree with that, and had I known that I was going to replace the pump, rather than just get a new lid & gasket, I would have made several calls to inquire about the cost of replacing my pump.  Anyway, he stated that the cost of the pump was $431.18 with an added mark-up of about $61.  I don't understand why he couldn't have bought the pump wholesale, or at least for the $289.95 I saw widely advertised online.  His other charges seemed reasonable, except for a 2 inch check valve costing $102.17.  Unless there is a second check valve encased in the pump basin/crock, I did not receive this.  I still have the same check valve in the line that I had before Jeremy came.  Jim also told me his price was competitive with other plumbers in the area.  I think Jeremy probably did a fine job of installing the pump.  My main complaints are the lack of an itemized bill, the seemingly high price, no printed materials for the pump, and the mysterious charge for the second check valve.  I asked about the latter in another e-mail, but I did not receive a reply.
- Christopher M....
APete the Plumber
I recently had our sewage ejector pump go bad in our basement and knew that the hot water heater was about 10 years old and was exhibiting signs that it might be going bad. Since I have a service contract with another company who shall remain nameless but initials start with H and end with P I called them first and they came out to quote the work. While my service company does a good job and is always professional the quote seemed very high to me and I decided to search on Angie's List for a plumber to get another quote. Pete the Plumber had received high mark so I gave them a call. Without coming out, I told them what I wanted done and they actually provided a quote over the phone and emailed which turned out to be more than 1/2 the cost of the other company. Neil and his apprentice Nathan were great and had the ejector pump replaced in about 45 minutes and 1.5 on the water heater install. I bombarded them questions on maintenance had them quote a couple other things I need to eventually do around the house. They were happy to answer all my questions and provide me estimates on the work I asked about. The Install looks very professionally done and they made sure to clean up and were very respectful of my house. I will certainly be reaching out to them for future plumbing needs.
- Anthony B....
ANarrow Path Plumbing
Two technicians arrived on time. My initial reason for the hire was to see about the pump noise but a bigger issue was discovered, a leak in a pipe seal allowing ground water into the system and causing the pump to work more than it should be. Not a simple repair since it involves tearing up concrete. They applied some sealant but were upfront that it may not be the long term solution. Additionally, they took the time to educate me on our plumbing system in general and offer suggestions. They were very helpful.
- Brian D....
ARoto-Rooter Plumbing & Water Cleanup
First, he came in a snowstorm to provide an estimate. And knowing if we had an ejector system then we must live down a hill off the street... He was smart enough to park at the top and walk down. Second, he came on CHRISTMAS EVE to complete the job and did it cleanly, professionally and with good cheer! Finally, we have had no issues since. Note: price does NOT include parts
- Nicole Z....
ACrew Plumbing
I was impressed at how quickly Mr. Crew responded to our call, as well as the effort he expended trying to work us in. Also, he was one of the few plumbers we called willing to work on a sewage ejector pump. The ''worst case scenario'' estimate he gave us over the phone was very reasonable. I will definitely call him for future plumbing needs.
- Nancy L....
BHerrmann Services
The work done on the cleaning was great and the technician was knowledgeable and friendly.  The cost for replacing the pumps was 2x the other estimates that I received - so I went with another firm.
- Nicole Z....
ASteve Jones Plumbing LLC
They showed up on time. Got to work immediately and completed the job in a timely manor. Two man crew that were friendly and professional. Tested everything to make sure that it was working properly before they left.
- Teri R....
AFlow Rite Plumbing
Dan called me ahead of time as requested and provided me all the information I had asked for.  He was very efficient when he arrived and took care of business quickly.  He even left some fun promotional items as an unexpected bonus!  I will definitely use Flow-Rite again.
- Robin P....
AWilliam Brown Plumbing
I left him a voice message in the afternoon and he returned my call that evening and set up an appointment for the first thing the next morning. He was right on time, checked out the problem and had it repaired within 30 minutes. Very impressive. I have used William Brown  Plumbing many times in the past and have always received excellent service from him. Some of the jobs he completed for me were: repair a sewage ejector (which prevented further water damage to my basement), replace a toilet, replace faucets, rerouted water pipes for a laundry tub, and add a valve for my humidifier just to name a few. He is very courteous, very conscientious about the work done,cleans up the work area and his fees are very reasonable. I highly recommend him to anyone who needs any type of plumbing work done!
- Fred B....
ANieman Plumbing
My call went in at 7:00 am on Friday, December 20th.  Nieman Plumbing ended up coming out after lunch to inspect the problem.  Both gentlemen very very professional.  One plumber ended up working in the rain while the second plumber went to buy the new motor needed for the system.  Would definitely call them again if had another plumbing problem!!
- Melissa L....