The installation is not the subject of this review, but the service that followed. I am writing you as a member because I just learned Guardian Services is a company that carries your excellent service recognition. Excellent service is not what I am currently receiving. I have sought help from Michelle in Account Services, but cannot get a return phone call. When our home was purchased in Mason, Ohio in 1999, my husband (Gregory Littleton), bought a security system from Guardian. It was installed and monitoring services were provided and paid for on a monthly basis. Once the initial contractual agreement was fulfilled, the services were maintained without a new contract. In January of 2013, my husband died. I contacted Guardian to advise of his death. After providing proof of the death, the account was then changed to my name, Diane McGough. I kept the service and continued making monthly payments as required. August 2014, I sold my home and relocated to Georgia to be closer to family. When I called Guardian to request service disconnection, I was advised I was under a new contract and had approximately 18 months more to pay. I have continued to pay, but it is a hardship. The company's response to this matter seems most unfair and without compassion. My husband and I were loyal customers and never defaulted on payments. While grieving his loss, I was simply being responsible in notifying him of the death. The representative I spoke with never advised that transferring the name on the account would initiate a new contract. Had I been aware, I would have never changed the name, as I had already embarked on plans to sell our home. While I recognize this is business and not personal, I was hoping they would treat it personally and make an exception, extending some grace in light of my most unfortunate circumstances. To date, I have struggled to make payments for services I don't receive. I don't know the new owners of my previous home and I have no need of a transfer of the service here. I cannot get the representative in account services to return my calls regarding this matter. Perhaps you cannot act as a mediator, but I wanted Angie's List to be aware of this very callous behavior and lack of professionalism and compassion by Guardian Protection Services. I would never use their services again nor recommend them.