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Reviews in Cincinnati to Install Retractable Awnings
AQUEEN CITY AWNING
I visited their showroom to view fabric options before placing my order. They provide samples of each option, which was very helpful in matching to our exterior paint colors. Showroom staff was very helpful and friendly in discussing edging/hem options. The wait for installation was exactly as long as they said it would be (four weeks), and the installation was perfect.
- Peggy C....
AQUEEN CITY AWNING
Beautiful results. Matches home. I love their bi-annual service of removing and reinstalling the awning seasonally.
- Mike B....
AQUEEN CITY AWNING
It went very well. I contacted them and they came and gave an estimate. I accepted and chose the fabric for my awning. They installed the awning, showed up on time and everything went well.
- Kathleen K....
DDan the Doorman
From the beginning the install was difficult. I told the installer that the awning was crooked and they told be the problem was my mortar line was not straight. After two years I also noticed that the awning was banging hard against the house during storms. After a couple of winters with the banging, I noticed a bracket was installed in front of one of the retractable arms. The arm kept hitting the bracket. For the last three years I have been fighting with the company owner about fixing it for free since it was installed wrong to begin with. They keep insisting that I pay them. Someone is coming out soon and I am paying them, but I don't recommend this company to anyone. Their customer service stinks!
- Evelyn C....
CQUEEN CITY AWNING
I purchased a retractable awning from Queen City Awning in April 2011. In May of 2012 it stopped working. When I called QC Awning, I was told that the warranty expired end-April and that a Service Call would be $90 + any parts except the motor which was still under warranty. I set up the appointment. The night prior to the service call, a message was left on my answering machine that said, Please call us with your credit card number. You must prepay $105 for the FIRST 15 MINUTES OF THE SERVICE CALL. i called back and left a message that this was not a reasonable request -- I don't give out my credit card number over the phone nor do I pay for services before performed. The service crew (3) showed up an hour and 15 minutes late. They replaced the motor because, and quot;they had no idea what the problem was.and quot; This cost $282. The awning does now retract but not smoothly. At the end one of the arms flops back to settle in. I showed the repair guy this and he said, and quot;well it works. There are conflicting forces at play here...and quot; Net, he left it as is. I feel the cost of the repair was unreasonably high. I believe they charged me $90 for first 15 minutes and then $64 for each of the next 3, 15 minute periods. I say, I believeand quot; because they did not leave a copy of the invoice. Just gave it to me for my signature, took my check and left. Yes, the awning now works but the workmanship was poor and I was overcharged, in my opinion. I paid over $3,000 for the awning. It stopped working one month after the warranty expired and they charged me almost $300 to fix it. Had I known the cost of a service call for QC Awning, I would have purchased my awning elsewhere.
- Glenna A....
ADan the Doorman
The awning is incredible. It is so quiet, & opens & closes at the touch of a button. It really does operate as smoothly as it did at the Home & Garden Show. Dan The Doorman came back out to adjust the awning once after we had a very heavy rainfall. They showed us how to adjust it ourselves. It's pretty simple. We love our automatic awning! Dan The Doorman was very helpful in selecting canvas colors & frame colors that would accentuate the trim on the house.
- Teena B....
AQUEEN CITY AWNING
The individual who came to do the estimate was very knowledgable and responsive in follow-up calls. We ordered the awning and blind and both were installed as scheduled. We are very happy with the product. We did have a small issue with the blind retracting on its own as a result of an issue with the automatic retractor device. This device fell off of the blind during one of the very hot days we had earlier this summer. We placed the device in a cupboard and it later came apart. Soon after it came apart the blind began to retract on its own. I called the company to ask them to help me understand and fix this problem. It took two days for them to return my call. By the time the call was returned my husband had reassembled the device and we had not had any spontaneous retractions in a day. I asked the service person to find out if what we thought was the problem could have actually been the problem or if there was something else that needed to be checked. I also asked how to reattach the automatic retractor device that had fallen off the blind structure. She said she would get back to me. When I did not hear from her the next day I sent an email. She responded on how to reattach the device but I didn't really get any feeback on the original problem. Since the blind hasn't retracted in the last few days this is pretty moot. However, it would have been nice to have a little more sense that they were interested in helping address my concerns. In the overall scheme of things I was very happy with the work. I do wonder about how future service needs may be handled.
- Brenda L....
AThe Screen Shoppe
Installer arrived on time and installed the awning in one afternoon as quoted. Installation was done professionally with no problems and the awning is working perfectly.
- Bruce S....
AQUEEN CITY AWNING
They called me either the day before or two days before that they were coming to install my awnings. I did not need to be home, which was good, because I had a lot going on at work that day. My awnings looked great when I came home.
- Jo A....
AQUEEN CITY AWNING
Having tried to use another nationally known awning company who apparently had no interest in even returning my calls I contacted Queen City Awning (a local company) and was amazed with the level of customer service from the person taking my initial call to Kelly, the marketing rep right back to the contact and updates provided by the company to the installers. After my first attempt with the other company I was totally satisfied with customer service. As to the product it looks great, adds to the house and is providing the coverage and comfort we were expecting. Definitely would recommend and use them again.
Business Description: Jim Carver & Sons is a second generation home remodeling company founded in 1968. We specialize in full service home improvement projects that require expert design and impeccable installation. Our dedication to customer service enables us to serve our current and future clients using quality products with excellent results.
Recent Review: Being from England I know a high-quality retractable awning when I see one. I moved to Chicago from the UK and decided to install a retractable awning at my house. I looked at many reviews on this website and others and came to the conclusion that a retractable awning from [*** Link removed ***] was the obvious choice. Installed now for 4 1/2 years and have not had a single problem with it and don't expect to. We love it and use it frequently in the spring and summer months. My wife and I have only praise for the gents at Retractableawnings.com and commend them on offering high-quality European products, providing great service and a terrific 25-year non-prorated warranty. Cheerio Landon K.
Recent Review: Kyle did a great job. Nice, professional, and hard working. The door looks great and is very sturdy. The opener is very quiet. Very happy with Kyle and the whole job. Left everything clean. Thanks, Kyle! And thanks, also, to the salesman, Mike. You made it easy.
Recent Review: I called on a Monday afternoon and they were out the next morning. Billy the tech, checked the system and discovered the problem but instead of repairing a 17 year old opener I opted for a new one. It should be noted, he did not pressure me at all to buy a new system, which I appreciated. It was actually enjoyable dealing with this company! If you need this type of service, call them first!! I will use them for all my door and window needs.
Business Description: 2013 Angie's List Super Service Award Winner in the Window Category!! Previously won in 2011, 2010, 2009, 2008, 2007, 2006, 2003 ,2002! Also won in 2011 for Doors!
We specialize in the custom manufacture and installation of the highest quality windows and doors available with excellent long-term value.
Business Description: Busy schedules make both major and minor home repairs hard to get to. Now your growing "To Do" list looks overwhelming and unmanageable. One call to Mr. Handyman solves all your home repair headaches.
Business Description: Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry. Free estimates and no fuel surcharge. Award winning.
Recent Review: This was the second awning that Fitzsimmons has made for us. We did not hesitate to call them for this most recent awning. The two awnings are very close together and no one would know which awning was installed first. The fabric durability is exceptional. John is very professional. He remembered our first install and how long it had been. Call them...you will not be disappointed!
Recent Review: The salesman was very friendly and easy to work with. He was very patient as we made decisions and had multiple questions before choosing all of the products. After a few scheduling delays for the roofing, it was installed very quickly. They missed the installation of two roof box vents, but later corrected that mistake. The remaining installation for the awnings, gutters, and siding was about a month later due to ordering materials, but again the installation and products are very satisfactory. The only CONS we had were a lack of communications from them on installation dates and times, and some invoicing issues at the end. I would most likely use Schneider again for future home improvements.