An experience which began nicely in September, but became a 7 month ordeal. Owner responded quickly to our first call, came out, measured, and gave what seemed to be useful advice on what might be the best choice given East facing, sun drenched location. Estimate quick and reasonable. October - after choosing door and sidelites, got quote and waited for sidelites to arrive for our approval. We had to call to find out if in for our inspection. Now in November, we picked out a new sidelite design and made other choices for the door. End of November, the owner is asking us if we want to cancel the whole order? Beginning of December, the owner comes out to measure a 2nd time, get our final choices, and get a deposit. Though we certainly did not expect our door by the winter holidays, we also did not expect this to take until the end of March to complete. End of January, we are asking and quot;when will this door be ready?and quot; Middle of February, they are still waiting on parts of the door to complete it. And again, the owner offered to cancel the order? After emailing and calling again, in the middle of March, we finally await call from the installer. BIG problem with the time the order took to be completed. VERY DISAPPOINTED WITH THE INSTALLATION: Installer did not prep site well. We had to hang sheets in house to protect from sawdust and construction debris. Doorway completely open to cold 42 degree day and elements, even though we were told it would be and quot;maybe open an hour or so.and quot; Door not predrilled for the peephole and door scratched on both sides during install of peephole, which was tiny and had sharp edges. ( Has since been replaced with a better and more finished peephole.) Opening for door not properly finished with side trim - large gaps on both sides of the door frame, from the and quot;tearoutand quot; of the old door. When pointed out to installer, it was caulked with paintable and quot;clearand quot; caulking, unacceptable and ugly. (It took an additional two weeks for them to get more side trim stained to match and brought out to cover these holes/gaps.) Door bell ordered was too big for the side trim, but was installed anyway, hanging over the trim awkwardly. (New doorbell has since been successfully installed.) Cleanup - large chunks of wood and sawdust left on front porch and in grass. Worst of all, the installer didn't seem to realize that he had made errors. And the owner didn't seem to care at first. I asked him to come look at the installation errors, and he said he would send someone out to fix things. And while waiting for them to correct their installation mistakes, he called to say that we hadn't finished paying him (for the unfinished job) and that he would have to send our bill to and quot;collections.and quot; !!! In the end, we have a beautiful new front door, which took way too long to install and was installed poorly. They ultimately fixed things, because they sent out the and quot;best guy in the shop.and quot; He confirmed our opinion of the orginal install and quot;issuesand quot; and was very instrumental in getting those issues resolved.