The rep, Alan, was very responsive and helpful. We had a last minute request for a move out cleaning, and he obliged. (Our daughter is 7 months pregnant and anemic, so we were worried about her trying to clean her house by herself.) In addition, Alan offered us a discount, which was greatly appreciated. The team came at approximately the agreed up on time (a little late) and did an excellent job for an hour and twenty minutes; the problem was, we had paid for two hours. When my very hormonal daughter went upstairs and saw that they hadn't cleaned the upstairs bathroom or vacuumed before they grabbed the check and ran, she had a melt down and called me. I called Alan, and after a little jiggering with the schedule, he was able to arrange for someone to come in the morning to finish the job. Again, that person was late, but she did a great job and checked with my daughter to assure that everything was cleaned to specifications (she even offered to do more than my daughter thought was necessary). We appreciated the company's concern, and I got the impression they were understaffed (some people had called off work) and perhaps were rushing on the first day to cover several jobs. In the end, all turned out well.