I purchased a ?day of deck & fence restoration from Handytech, through Angie?s List, on July 19. I learned from Betty, who answers the phone at Handy Tech, that the deck restoration would consist of a power washing and, later, a sealing treatment which would be sprayed onto the boards of the deck. Two workmen arrived shortly after 10am on Wednesday, Sept.4 to power-wash the deck. I was surprised that, after my asking them to step over a drain pipe that carries water away from the house, one of them dragged theirheavy power washer over the pipe. When I objected, saying that the family room floods if that pipe comes off the house, the workman assured me that the connection was okay?no damage had been done. The power washing proceeded, and the deck looked clean. They finished just a few minutes after 11am and said they would be back next day around 2 or 2:15pm to spray on the sealer. At about 1pm next day, Angela arrived from Handytech, saying she was going to do the sealing of the deck.I asked her to sweep the leaves off the deck first, and she did. I looked out shortly afterward and found her applying the sealer in a stream?not a spray. When I asked her if that was how the application was usually done, she said no, but this nozzle (a new one) couldn?t be made to spray. She continued, and this time, when I stopped her, she said not to worry, because the sealer dries clear, and I would not be able to see the streaks on the wood. I explained that the streaks showed that the wood was not sealed all over. Since she continued, I called Betty at Handy Tech, who called someone else, who called Angela to tell her to adjust the nozzle so that it sprayed. She couldn?t accomplish this task, and finally, after she received another call, and after we both tried to spread out the sealer that had already been applied, she left. A man from Handy Tech called me to say the spraying would be done next day (Friday) or Saturday. Later that day, I called Betty to make sure that we both had the same understanding?that someone would come Friday or Saturday to look at the deck and see what had to be done to seal the wood properly. Betty assured me someone would come out Friday?and he would call 9:30am or 10 Friday to let me know when he would be here. I asked her to make sure the call to me was on my cell phone. At 10:30am I had to run a brief errand?and during the time I was gone, Betty called the home phone (not my cell) and left the message with my granddaughter that no one would be coming until the next Thursday, Sept.12. Also, she said she would not be able to receive any calls for the rest of the day, or for the weekend. I left a message that day and after the weekend, but even into the week, I heard from no one at HandyTech...until finally the owner, Graham, called to say he was coming over to look at the deck. He saw it and said he would personally re-do the washing and then seal it himself...though if I really wanted it to look nice, I should have him stain it (floor only) for $400. He also gave me his cell phone number, since I said Betty was not answering or returning my calls. Having his phone number enabled me to text him a picture of the deck a few days later, after a light rain, which brought out vividly all those streaks (which were supposed to be so invisible). I declined the offter to have the deck stained. Finally, on October 2, Graham came and re-washed the deck, spending extra time on it to get all the streaks of sealer off. It was the following week ( October 9 or 10) when he returned and sprayed on the sealer, leaving the deck streak-free at and decent-looking at last.