I called to get a plumber out the night of a big downpour as there was a foot of water in the basement, Monday June 15. The sump pump had failed. The plumber told me that he was booked all night. I was told I would be toward the head of the list as I called early. I was told to have the water removed first and then they would come to fix the problem and since I was on their "list" as having called in early that they would work with the water removal company that they work with. I used their water removal company, Chicago Water and Fire. I called Perfect Home Services early on Wednesday morning the 17th and explained that the water removal company had removed the water but it keeps coming back in so I need them to coordinate with the water removal folks to get in there. The receptionist told me that I would be put on the end of the list so that meant that I would have to wait at least another day or more. When I asked about being a priority since I had called early, she said that it was too bad but I was going to have to wait.