The estimating process went well. They were recommended by two friends who were pleased with the quality of the work, although they told me to be careful of the details. And they were right. Although they were the most expensive of the three estimates (by a few thousand dollars), I went with them because I expected a thorough, professional, quality job. Other than the fact that they put on the wrong texture siding (I asked for smooth and got the fake wood-grain), and that they tried to cover the dry-rot that the estimator and project manager said would be removed and replaced, and I now have water damage on my ceiling, it was fine. Seriously, after they'd removed the old siding and covered the house with Tyvek, they started to install the new siding, which I pointed out was not what I asked for (I wanted the siding with a smooth finish, not wood-grain) nor what they promised. I was told that it would take them 3 weeks to get the proper siding in. I decided that I didn't want my house exposed to the elements in the Fall for 3 weeks, so I agreed to let them put the wrong stuff on the house. The worst thing was that in spite of being assured by the estimator and the project manager that the two sections of dry-rotted wood (support pillar on the car part and the along the eaves of the roof) would be cut out and replaced with new wood, they tried to just cover it with the siding. I saw them starting to do it in one place, and told them that I was promised new wood. The installers claimed they didn't know anything about it, and did as I asked. When I asked about the other location that was already covered in vinyl (flashing under the eaves), they said they'd removed the bad wood. After they left, I got on a ladder to double check and discovered they'd not removed the dry rot. They blatantly lied to me. I was furious and called to speak to the owner/estimator, but was referred to the project manager. He sent an installer back on a Sunday morning and I watched him do the job that they originally promised to make sure he did it right, as promised. The job on the windows was very nice (although the framed bathroom window started to pull apart at the joints, likely because of moisture. And I had to hire a painter to paint the interior window frames (apparently they don't do that, they just leave them unfinished), as well as the flashing on the house that they didn't cover. They left the house looking unfinished. Oh, and now I have water damage on my living room ceiling for the first time in the history of this house, which was built in 1956. I am not impressed with their follow-through or the details. Be very careful about the details. If you work with them, be very thorough with your instructions and what you want when talking with the estimator, the project manager, the foreman and the installers. Confirm, double-check, and triple-check. Otherwise you might not get what you want. UPDATE 9/14/10: As promised in his "Provider Response" of 8/24/10, Kevin McCann met personally with me to apologize and provided a partial refund on the job. I appreciate his actions to make right the situation.