I was looking for repair of my in-warranty Jacuzzi. Bob called quickly and told me I should contact my retailer for warranty service. However, he did spend time going through the issues I was having and indicated what the most likely issue would be. He did not have to do that.
- Paul S....
BHART POOL & SPA
Service was good, but scheduling and initial responsiveness was difficult. I called approximately 4 times before I was able to get this scheduled. The first 3 times, I was told I would be called back. The call back times ended up either being received at different days/times then when I was told, and/or a call back was never received. On the 4th try, I was finally connected directly with the folks that did the work immediately. Happy with the work and outcome though.
- Rajeev V....
BHot Tub Tony's
The service was good; they came out and did everything. The one thing that kind of bothered me was that we wanted to cut the price down a little so we wanted to cut a couple of weeks of service out. He kind of rearranged it so that we cut those weeks of service out, but the price was still the same. That was a little unusual.
- Annie W....
AHot Tub Tony's
I am so thankful to have found Hot Tub Tonys through Angies list. My hot tub developed a leak at the beginning of the summer and I spendt the most frustrating summer calling people. It was one disappointment after another. People that came out, took my money and never repaired the leak. There were those that promised to come out and never showed up. There are NO hot tub repair professionals in the city of Chicago. Hot Tub Tonys was the first and only professional company I encountered. They answer their phone, they are extremely professional and responsible. they came right out in this horrible cold, drained and winterized the spa, isolated the areas needing repair and will return in the spring to complete the repairs. If you are a hot tub owner, save yourself the heart ache and go straight to Hot Tub Tonys.
- Gail S....
Rich was our salesperson. From start to finish of the sales process, he was a professional and very knowledgeable. He walked us around the store and gave us both the technical differences as well as his personal opinions on the various brands of spas. We were looking for something top of the line and we discussed both the Jacuzzi and Sundance options. We ended up going with a Sundance Cameo and I reviewed prices quoted online as well as what other reviewers had spent on the same model and he was priced very fairly. Not only that, but he was very honest about what chemicals we needed, how to take care of the spa, and what things people would tell us to buy that we didn't need. He was not pushy but spent a lot of time with us and answered all our questions. I would do business with Rich again any time in the future and will refer him to anyone who is looking for help in purchasing a spa.
- Nicole H....
AJust In Time Pool & Spa Service
We had a pretty major leak in our hot tub after it was moved across country. Another company came out multiple times and told me they couldn't find the leak--that the spa would have to be lifted to find it. Just in Time found the leak in just 2 visits, replaced the part and got the tub up an running. Could not be happier! Saved me hundreds of dollars!
- Melissa V....
BPRIDE POOL SERVICES
IS IT ONLY ME OR IS IT ALMOST IMPOSSIBLE TO FIND SOMEONE IN THIS BUSINESS WHO IS RESPONSIVE AND PROFESSIONAL WHEN IT COMES TO SERVICING A JACUZZI AT YOUR HOME? I'VE HAD GOOD LUCK WITH LUIZ. HE RECENTLY CAME OUT ON VERY SHORT NOTICE AS I WAS QUICKLY LOSING WATER IN MY HOT TUB. HE HAD TO COME BACK A 2ND TIME AS THERE WERE ADDITIONAL LEAKS BUT HE GOT THE JOB DONE FOR US (TWO BILLS AS HE CHARGED FOR EACH SEPARATE LEAK).
- Bob D....
FWOLF POOLS & SPAS INC
Contacted Wolf Spa for repair and service on our Coast Spa. The gentleman said they do not service this brand. I asked him if he could recommend anyone in the area and he told me to look up on the internet...really?? I can't believe in the this economy people aren't wanting to work...guess they don't need my business.
- Dottie B....
DRusso's Pool & Spa Inc
A representive of Russos came to our home to inspect of hot tub and provide an estimate for repairs. He identified the parts that needed to be replaced and promised to call us back. We haven't heard a word from him since his initial visit. I have called Russo's at least 4 times and sent them an e-mail on another occasion. If they didn't want to do the work, I wish they would just say so.
- Brian W....
DRusso's Pool & Spa Inc
I called Russo several times. The first few times the person that answered the phone did not have a good grasp of English and was very curt and rude. I left a message with their voicemail asking to call me back, they never did. Since I didn't have many options in spa service, I tried calling again and eventually got a receptionist who told me that she would have their spa specialist give me a call to schedule an appointment. No one ever called.
Recent Review: Anthony came out to look at the leak we were having with our tub. He explained things clearly, answered any questions I had, and overall made it a very easy experience. I highly recommend these guys!
Business Description: Stow away on your own voyage. Let Strait Renovations bring the resort and spa to your own home. We specialize in custom baths and kitchens. Our custom baths and wet rooms are specifically designed for your individual desires. Complete with free standing tub and floor mount tub fillers, a rainfall shower with multiple body sprayers, and a steam generator to create an ideal showering experience. With Strait Renovation you will create your own spa like experience in the comfort of your own home. The kitchen is most often the heart of the home. Strait Renovations will custom design a kitchen that represents you and your family. Featuring the finest of amenities, we are a certified dealer for Homecrest and Omega Cabinets. Our cabinets offer optimal storage capacity as well as functionality with designer hardware. New linear lighting will illuminate your Cambria counter tops and a free standing island. With the new warm, welcoming, cozy colors and textures your kitchen will be the gathering place for your family.
Recent Review: I cannot say enough good things about Matt and his company. I have a concrete in-ground pool that is over 20years old. When he came to close the pool last fall it really resembled a stangnant pond. In addition there were leaks, broken brick work on a spa that made it dangerous. We agreed to review repairs this spring. As I look at my pool today it sparkles blue. He hired a subcontractor to fix all the masonry and oversaw all the work. It was far cheaper than I could have managed to get on my own and looks amazing. For the cost of a standard opening he removed algae and years of limescale build up. I needed a new heater and chlorine dispenser, they were very reasonable and installed for very little hourly charge. I have new lines and an autofill installed - again for very little labor charge. He is passionate about his work and it shows, but his charges are very very reasonable. Both cosing and opening was significanty (as in less than half) what I was being charged by a different company. I would recommend Matt and his team to any one looking to have someone service their pool.
Recent Review: I could imagine an electrician coming, diagnosing the problem, telling us we needed a new heater, and then not going ahead to actually fix the problem but telling us we needed to contact a spa company for that -- and charging us for that diagnostic visit. Howard, in part perhaps because he knows hot tubs quite well, fixed the problem. I was favorably impressed and wouldn't hesitate using him for future electrical problems or issues at our home.
Business Description: We have the experience and dedication to bring your dreams to reality! Specializing in remodeling and new construction, we guarantee your satisfaction and we won’t leave until the job is done right. For both residential and commercial, we provide services ranging from marble, to doors and windows, to painting, framing, bathrooms, flooring, and everything in between! We pride ourselves on the quality work we provide, while delivering great customer service! Call or click to schedule a free estimate today!
Business Description: DO NOT offer Pool Cleaning/Repair services - ONLY SPA services. We have the experience and dedication to make sure we get the job done right! We guarantee your satisfaction,and keep you informed every step of the way. Tell us you saw us online for a free diagnostic trip and quote!
Recent Review: I was looking for repair of my in-warranty Jacuzzi. Bob called quickly and told me I should contact my retailer for warranty service. However, he did spend time going through the issues I was having and indicated what the most likely issue would be. He did not have to do that.
Recent Review: Ed was very professional, he replaced the heat sensor which was about 16 degrees off. He showed me the proper way to install the filter cartridge (which I never had istalled correctly fromthe beginning),and repaired a slight leak while he was here. I did have to contact Russo's Pool And Spa via email due to the store being closed for the week (which was not on te store hours recording and trying to use voice mail via the '0' button the mail box was full), but Ed did respond with-in a couple hours of the email and scheduled my service for the following day.