Overpriced, poor communication, bad design, long wait time. I went with Digrightin at the recommendation of a friend who had never personally used them, but had heard some good things. It was a nightmare. I called in mid-March to ensure I could get the work done by early May and was assured this would be possible. All I wanted was turf grass removed, soil amended, and mulch added to the border of my front lawn (not large), but had to go through a mandatory design process that initially would have cost me over $400 in itself. I talked this down to $180 since I had already explained to them I wanted to do the design and planting myself. For $180 I had to wait a month and finally received a piece a paper with a few lines and a bunch of a circles (see photo). Additionally, Julia (project manager/designer) placed the 4' witchhazel tree (root ball depth over 24") and chokeberry right over my sump pump and gas lines. I had shown her the sump line at our first meeting and the gas line is pretty obvious since the meter is on that side of the house. Eventually I made my own design in Photoshop as it was now the end of April and you aren't put on their schedule until a contract is signed and deposit received. Digrightin was quick to take my money but then communication stopped. After multiple emails and much pleading I was finally able to get on the schedule mid-May, otherwise it would have been mid-June. I was told Julia would be contacting me before the project start date but she did not. When she arrived the morning of the work, she was rude and unprofessional. Luckily the actual work and the crew were satisfactory. After work was completed, nobody followed up with me to see how it went. Instead I got a voicemail from Julia saying I owed another $520 for mulch and I needed to pay it that afternoon. This was considerable since my contract only totaled $1000. Julia had grossly underestimated the amount needed and 3x the amount quoted was used without consulting me first. They charge $130/yard. It was a terrible experience and I will never use them again.