I became aware of South Paw because a a house nearby had used them. Based on the positive reviews here on Angie's List, I contacted the owner, David. He was consistently very prompt and responsive through the consultation and bid process. Last year, we had a handyman set up a fence system which we purchased at a home store. The wiring was run somewhat haphazardly (later torn up by the dogs, string trimmers, etc.) and we never implemented the system. While David recommended having the fence re-wired (which was definitely necessary), he did not try to sell us a new system and was able to use our transmitter and collars. Our installation was delayed briefly because of weather, but David did a great job of keeping us informed of our service date. The installation seemed to go very smoothly, but what really impressed us was how he trained us to train the dogs to learn the new system - something we were nervous about trying to do on our own, with just the DVD from the transmitter box. I would definitely recommend South Paw to friends and other Angie's List members.