The service was superior from the initial contact where I requested a quote to the installation. I spoke with Samantha to arrange for someone to come out to provide me with a quote and she promptly scheduled an appointment around my schedule. Mike came out and provided me with several options for a heat pump and promptly sent me an email with the heat pump options and prices. I had contacted 4 other HVAC companies in my area that also provided me with estimates. Accu-Rite Services was the only company that followed up to see if I had any questions and to see if I was still in the process of replacing my heat pump. I called Accu-Rite Services a couple times with questions and Samantha was quick to provide an answer and was very knowledgeable. I scheduled a date for my installation and Accu-Rite Services showed up on time for the scheduled appointment. The installation was really quick, old heat pump was removed, new heat pump installed, everything completely cleaned up and new thermostat was installed. Mike gave a thorough explanation of how the heat pump and thermostat worked. Accu-Rite Services took care of registering my heat pump, scheduled county inspection and also checked for any rebates that were available for me. I absolutely love my new heat pump. I highly recommend Accu-Rite Services for all your HVAC needs. Thank you Accu-Rite Services for your superior customer service, honesty, knowledge and for making this a smooth process for me.