Recent Review: When we discovered bed bugs on our mattress, we wanted something done as soon as possible. We had never hired an exterminator before and we didn't have anyone we could ask. I looked through the reviews and found the ones that referenced bed bugs. (I was not surprised that there didn't seem to be too many, since who wants to write about having bed bugs?) Carl came out promptly, two days after we placed the call. We felt very comfortable with him, and he emailed us detailed instructions on what we needed to do to prepare for the extermination. The treatment (which included the application of both chemical and organic compounds) went very smoothly. A few days later, however, we were disturbed to discover another bed bug in a different room. Carl was very prompt in getting back to us, allayed our fears, and promised that they would come back out if we discovered any more. When we did discover another bed bug the next week, he made good on his promise. They came out and performed a second treatment at no charge. We've had no problems since then. Carl and his team were very supportive and professional, and we would not hesitate recommending them to anyone with a similar problem.