This is the third time in 8 months we've called Automatic (our new house has a lot of old appliances). Every time has been an excellent experience. When our fridge was on the fritz, Pam and Jim were helpful in diagnosing the problem to try to avoid a visit but eventually we found one was needed. I like their clear, up-front, flat rate visit charge. When the tech arrived, he found that the fridge had experience the equivalent of a stroke and although it was limping along, would not be worth repairing. There was no push to sell me parts or anything new which eased the pain of having to replace the fridge. When we called about a malfunctioning washing machine, we figured out over the phone that considering the age and model of the washer (a repair-prone one), it did not make sense for a tech to even make a visit. It was nice to not have to spend money on a visit to learn we needed a new washer. Finally, this past week, our oven stopped lighting consistently. The repair tech diagnosed the problem in 5 minutes and quoted us the cost of a new part with a helpful story about replacing the same part in his stove (the same model) every couple of years. He provided the information we needed to decide whether to prolong the life of the existing stove or start shopping for a new one. Again, no pressure to make a sale or even make the repair. In each instance, everyone I worked with was very pleasant, helpful and professional. There were never any surprises and the few times that I've had to leave a message, I've been called back very quickly. My only complaint is that they didn't leave a fridge magnet or business card so I have their info handy the next time we need to call (because we will need to!), and I won't hesitate to call Automatic again.