We had contracted with Heritage to have a new pool liner installed. While we were waiting for the liner to be installed, the pool pump was starting to have problems. It wasn’t serious, so we arranged with them to do the repair when the liner was installed. Well the pump was starting to have serious problems so I called them to tell them of the problem and see where we were on their install schedule. There were a couple of jobs ahead of us, but they would try and get someone out there . It seemed like within an hour of talking to them, someone showed up and repaired the pump. I have found this company to be knowledgeable about what they sell, pleasant to work with, and willing to provide good customer service.
- Elizabeth P....
DArtistic Pools Ltd
The pipes were supposed to be under pressure before/when the new deck was laid. Later we found out the pipes were not holding pressure - when the remodeled pool was started there was a gushing leak under the deck due to the busted pipe . The contractor should have seen the lack of pressure on the monitor and should have fixed the pipes before the day the deck was laid. Too many sub-contractors showing up and not caring about the overall outcome of the project. the pool is still loosing more water than before the remodeling and no one can identify and fix the leak...
- Irina C....
CAMERICAN POOL SERVICE INC
They are punctual and professional, but very expensive for work done. They charge you for everything. Your pool cover has to be clear of all leaves and water for opening or there is a $100 fee. All chemicals are extra. Their service for opening and closing is through, but not worth the price.
- Mark H....
DPOOLS BY ANDREWS
WE ADVISE AGAINST USING POOLS BY ANDREWS. SINCE COMPLETING THE GUNITE WORK IN MID-APRIL, ANDREWS HAS WORKED AT OUR SITE FOR ONLY 6 DAYS IN THE PAST 2 MONTHS AND ONLY 2 DAYS IN THE PAST 20 DAYS OF JUNE. THEY HAVE 95% OF OUR TOTAL MONEY. PHONE CALLS ARE OFTEN IGNORED, REQUIRING REPEAT PHONE MESSAGES OVER SEVERAL DAYS. SCHEDULES ARE CONSTANTLY PUSHED BACK WITH NO RESPONSIBILITY ASSUMED. COMPLAINTS ARE MET WITH SARCASM AND VEILED THREATS ABOUT SHODDY WORK AND FURTHER DELAYS. ADDITIONAL CONCERNS INCLUDE: (1) SALESMAN'S ESTIMATES OF GRADING REQUIREMENTS: ESTIMATE WAS 2-3 FEET, ACTUAL WAS 8 VERTICAL FEET (RESULT: REQUIRED MORE THAN $5000 IN ADDITIONAL GRAVEL AND DIRT FILL. (2) SALESMAN'S RECOMMENDATION TO USE ANDREWS ELECTRICAL SUBCONTRACTOR -75% OF PAYMENT UP FRONT WITH POOR RESPONSIVENESS AND DELAYS IN SCHEDULE.
- Mary K....
This business is now managed out of Danvers, MA. [*** Link removed ***] As a review on Google said, they do not return phone calls. The quality of the work is OK, but billing was all messed up and there is no ability to have a conversation with anyone.
- Thomas E....
DJ & M Swimming Pool Service
This was the worst pool opening ever. They did an incomplete job and the pool has never been usable this summer It is now almost August They 'opened' the pool in early June I can not get them to return my calls OR E despite more than 7 messages.. I am throwing in the towel (which should go nicely with all the leaves & muck they did not remove from the pool.
- G.m. K....
ACR QUALITY POOL CARE CORP
Overall, the experience has been okay. The approximate cost is per month, which is average. I'm currently using their services.
- Ted P....
FBullfrog Pools and Spas
George Oaks and Randy Copley improperly installed a new vinyl pool liner. An expert from a different company advised me that the pool now needs to be drained and the liner reset. This will cost me ~$1,750. I requested a refund of this amount from Bullfrog. They refused.
- Keith A....
FEnvironmental Pools Inc
WHAT A COMPLETELY HORRIBLE EXPERIENCE. THEY DRAGGED OUT THE PROJECT FOR MONTHS. THEY INSTALLED CHEAP SYSTEMS INSTEAD OF THE EXPENSIVE ONES ON THE CONTRACT -- THEN REFUSED TO REPLACE THEM SAYING WE DON'T NEED THEM (EVEN THOUGH WE PAID FOR THEM). THEY ARE ALWAYS INCORRECT OR INACCURATE ON THE PHONE AND DON'T RETURN CALLS OR FOLLOW-UP WITH ANYTHING. THEY CHARGE FOR THOUSANDS OF DOLLARS OF EXTRAS THAT WE NEVER ASKED FOR, NEEDED OR WANTED. JUST ABOUT EVERY DETAIL OF THE PROJECT WENT WRONG AND THEY DON'T RESPOND TO ANY REQUESTS FOR HELP. THE TELEPHONE GATEKEEPER IS A NICE PERSON, BUT IS TRAINED TO MAKE SURE CALLS DON'T GET PAST HER OR QUESTIONS ANSWERED GENERICALLY AND INACCURATELY TO KEEP CUSTOMERS IN THE DARK.
- John T....
AMelrose Pool Service
The service was great and they were a pleasure to deal with. The price, quality, and service were fantastic. I would hire them again in a heart beat. My only regret is that I only have one pool for them to service. A+++++++++
Recent Review: Nick was great, he was very responsive and came out to help us repair our pool heater on a busy holiday weekend. He was very efficient and knowledgeable and was able to fix our problem very quickly. He also took the time to explain to us exactly what was wrong and what may need to be done in the future and gave us some great advice as new pool owners. He was great to work with and we look forward to working with him again.
Business Description: In Business Since 1999 with 565 fiberglass pools installed in MA, NH, RI and CT Over 20 full time employees. No subcontractors used Fully licensed and insured in MA, NH, RI and CT. The only award winning fiberglass pool company in New England to be nationally and internationally recognized by the pool and spa community of professionals. Additional email - email@example.com.
Business Description: we specialize in above ground swimming pool installs and service. We have done framing, roofing, siding, doors, windows, concrete, landscape etc. Been in the building trades over 30 yrs. Licensed and insured in MA and RI. We do not use subcontractors. We are licensed and insure in MA and RI.
Recent Review: PRG has been my pool service company for many years. They always return phone calls, come when scheduled, and take care of any problems. My pool water has never been cleaner or easier to maintain than it has been since they have been opening and closing my pool.I had a crisis on my hands because I found out I needed a new pool heater 4 days before a big graduation party! Mark was able to get me a new heater and install it the next day. He even contacted the gas company because I couldn't get them to come on time to complete the job, and he got them to come the same day. He definitely went the extra mile for me.
Recent Review: This past winter, my vinyl pool wall started to cave in, due to rusting of the support structure. I placed calls to 17 different construction & pool repair companies, and Ranieri Construction were the ONLY ones that were willing to roll up their sleeves and take on the repair job (everyone else just seemed to want to sell me an entire new pool!). Louis and his family were amazing from start to finish. They are very skilled - from excavating the old deck, ratcheting back the pool walls, and pouring the new footings & deck, they clearly knew what they were doing, and the finished product is great. Louis was very attentive to detail. They spent time with me to explain the work that needed to be done, always stayed in touch with what was going on, were very careful to respect the property and always cleaned up. Even though it wasn't in our contract, Louis even offered to fill in gaps between my pool coping and deck all the way around the pool as a preventative measure so that I wouldn't have an issue with the other pool walls in the future. In short, I couldn't be more happy with Ranieri Construction - they are a great family business, and I wouldn't hesitate for a second to use them for any new projects down the road.
Business Description: Additional e-mail - firstname.lastname@example.org. Additional services - Natural stone walls, renovation of old concrete, removal and replacement & new decorative hardscape installation on driveways, patios and pool decks, pebblecrete exposed aggregate, stampcrete, colorcrete & decorative pavers.
Business Description: ***WE DO NOT SELL, SERVICE, OR REPAIR : SWIMMING POOLS, PATIO ENCLOSURES, OR WHIRLPOOL JETTED BATHS.***
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Our spas provide exceptional comfort and stress - relief, true hydrotherapy performance, energy efficiency, ease of use, outstanding warranties, and long-term reliability. With these #1 quality brands, Hot Spring Spas & Sundance Spas, we have a hot tub that will meet all your needs. We have spas of all sizes, prices, and therapy options. Visit one of our 3 Boston-area showrooms today!
Additional email - email@example.com.
Recent Review: Robert was very knowledgeable and professional. I investigated 4 other vendors prior to selecting American Leak Detection. They have developed sophisticated technologies in their specialty of leak detection to pinpoint a leak. Since they only do leak detection and not repair it was important that I could trust his recommendations as being objective. His analysis helped us make educated decisions on very expensive repairs so having the right answers was critical. Robert went carefully through each of his findings which was very helpful. A pleasure to work with.