I purchased a special offer from Angie's List for plumbing work at my three-family home in the Boston area. My call was answered right away, and the owner's two sons came to the house. They were extremely professional, performed the work and left. I thought,"Great. Now I've got a new plumbing company." I decided to move ahead with some other plumbing projects, and called the company back to replace toilets in my rental units and fix a shower valve. I purchased the toilets myself and had them there when the owner's sons came to do the work. Everything appeared to go well, but after they left, I noticed that one toilet was unstable. It rocked back and forth. At this point, I hadn't paid for the work yet. I was planning on sending a check the next day. I called them back the next morning, explained the problem, and asked if they could come back out to resolve this issue. This time, their father, Doug, Sr. came with them. They pulled the toilet and worked on it for awhile. When they left, they instructed me not to sit on the toilet for 48 hours. I waited four days. But, even after this amount of time, the toilet was still unstable. I contacted them again, explaining that I needed the issue to be resolved before January 1st because I was leaving for Florida for three months. At this point, Doug, Sr. told me that the problem was my floor, not the toilet installation, and that if they came back to fix the rocking, I would be charged more money. I hadn't paid for any of their work, yet, because, frankly, I was unsatisfied with their work. I had every intention of paying for the service, but not until I knew the problem had been fixed. I left for Florida, intending to table the entire project until I returned to Boston on April 1st. Last month I started receiving threatening texts from Doug, Sr. about not paying for the work that had been done at my house. These texts included the following: "In 25 years, I've never been *effed* and I'm not going to start with you.""If I don't get a check in one week, I'm putting a mechanic's lien on your property." (I had been very clear about my situation in regards to leaving for the winter and that the issue had to be resolved before i left, because i wasn't going to be there after Jan 1st.) After receiving his text threats I realized that I wanted nothing to do with a company that acts in this manner. I sent several texts back to Doug, Sr. explaining my thoughts and how I had come to hire Zeolla Company in the first place, through "Angie's list." I told him in the text that I had every intention of paying for the work, but after receiving his threatening texts I decided to just send the full amount and be done with it. I now have to hire another company to come in and fix the toilet that I paid Zeolla Plumbing to install. Doug, Sr., do yourself a favor and sell your sons the company. They're far more professional than you are.Threatening customers is not the way to attract or retain customers.